About the U.S. Moving Protection Organization
The United States Moving Protection Organization (USMPO) is a trade organization that serves and protects consumers transporting household goods across state lines. Their efforts are carried out by connecting shippers with a certified network of household good carriers, more commonly referred to as long distance moving companies. The USMPO also makes efforts in standardizing transportation rates, auditing carriers for safety, and coordinating the relocation process through self-service online booking tools. These tasks improve timing, reduce moving costs, and mitigate the risk of lost items and delayed shipments. In efforts to optimize commercial vehicle transportation efficiency and consumer protection, the USMPO also provides access to moving carrier routes and price transparency. We are dedicated to improving the safety and logistical efficiency of the moving industry. By providing a platform that allows shippers to plan, organize, and book their mover online, we remove common human errors and miscommunication that often lead to major discrepancies and price increases throughout the move.
The primary mission of the United States Moving Protection Organization (USMPO) is to develop a universal moving process that optimizes route efficiency, eliminates fraudulent moving companies, and protects consumers engaged in the interstate shipping of household goods.
The secondary mission of the USMPO is to improve commercial motor vehicle safety through data analytics. Through these combined efforts, the USMPO is revolutionizing a technologically antiquated, poorly regulated, moving industry.
Our vision is to build a resilient and sustainable HHG transportation system that benefits and protects the communities it relocates.
Standardize, Certify, Coordinate – optimizing your move nationwide.
The USMPO has developed a set of tools and protocols to optimize the efficiency of HHG transportation. By centralizing a dispatch database, less shipments are left in warehouses, and more shipments are on the road. The USMPO has standardized moving rates. It is the shippers responsibility to know their base. If you know the rate, you’re protected from getting underquoted and overcharged.
The USMPO verifies and regularly audits carriers to ensure the accordance of best practices and ethical customer service procedures. The Federal Motor Carrier Safety Administration and Department of Transportation licenses thousands of carriers each year. The USMPO’s duty is to condense their list by eliminating bad performers and certifying top service providers.
The USMPO coordinates select moves by finding certified freight carriers that are also authorized to ship household goods. USMPO has the tools and resources to find carriers with available space already dispatched along your route. By doing so, the USMPO offers an innovative, streamlined approach to moving your household goods across the country.
In carrying out its processes to protect shippers of household goods, the USMPO does the following:
- Create and enforces data-driven regulations that balances market prices with labor costs
- Develop and maintain a centralized database of carriers which observe the standardized rates and best practices
- Targets educational messages to carriers, commercial drivers, and the public; and
- Educate and inform consumers by establishing contact in the early stages of selecting a mover.
The USMPO has developed a centralized database of standardized rates in efforts to provide consumers price transparency and assistance in determining the true cost of the loading, handling, and transportation of your items. Moving rates are standardized at the state level and are formulated using an average of labor wages, fuel costs, state taxes, market demand, and tolls specific to the route. Although an individual company’s rate can be higher due to their availability and additional services provided, the rate should never be lower than the base rate.
Companies deviating from the standardized USMPO rates have been confirmed to be engaging in unscrupulous business practices. Any quotes or binding estimates with rates lower than the ones listed on our database are more than likely unethical sales tactics to lure customer into signing an agreement. These estimates are subject to change on the day of the move to make up for the difference of the rate.
Although the USMPO has centralized this database of rates for consumer transparency, it is the shippers responsibility to do their due diligence before making a selection. In today’s environment of price competition, the current scamming and unethical practices will continue unless there are mechanisms for the consumer to force the mover to stick to his price bid. Those mechanisms are having a service agreement with a USMPO approved rate and having an accurate inventory, itemized in writing, expressed in cubic feet.
If you have already signed into an agreement with a rate below the standard, it’s not too late. Keep in mind that if your move has not yet been serviced, your bank can protect you as well. Consumers need to fight back. If you feel that you have been a victim of moving fraud, feel free to send us a message at firstname.lastname@example.org. Your feedback allows us to update the FMCSA database.
USMPO is an independent regulatory agency created in response to the FMCSA’s request in improving cmv safety, identifying fraudulent moving companies and improving record keeping. Its purpose is to serve, protect, and educate consumers in the moving industry. The USMPO is a sovereign entity, separate from the DOT, FMCSA, and US Government.