The U.S. Moving Protection Organization, recognizing that companies engaged in the direct selling of household goods moving services assume certain responsibilities toward customers. Arising out of the personal-contact method of distribution of their services, the USMPO sets forth the ethical principles and practices to which member companies of the organization will continue to adhere in the conduct of their business.
As member carriers of the U.S. Moving Protection Organization's verified network, we stand united in our mission to protect shippers from deceptive business practices and unfair methods of competition.
We stand together to eliminate fraud, deceit, misrepresentation, and unethical practices within the HHG moving industry and engage in formal disciplinary reviews of all members involved in such practices.
Member companies shall provide adequate training to enable salespeople to operate ethically, adhering to the code of conduct set forth:
The Code
- No member company of the U.S. Moving Protection Organization or independent salesperson for a member company shall engage in any deceptive, false, unethical, or unlawful consumer or recruiting practice. Member companies shall ensure that no statements, promises, or testimonials are made that are likely to mislead consumers or prospective independent salespeople.
- Member companies and their independent salespeople must comply with all requirements of federal law, and the rules and regulations governed by the Department of Transportation and Federal Motor Carrier Administration. Compliance with all pertinent laws by member companies and their independent salespeople is a condition of acceptance by and continuing membership in the USMPO.
- Independent salespeople shall not abuse the trust of individual consumers, or exploit a consumer's age, illness, handicap, lack of understanding or unfamiliarity with the moving process to impose undue pressure or unfair pricing.
- Member companies shall ensure that all pricing is transparent, accurate, and reflects the actual cost of services rendered. No hidden fees, unjustified surcharges, or deceptive pricing practices shall be employed.
- Member companies shall handle all customer complaints promptly, fairly, and professionally. A formal process for complaint resolution shall be maintained and accessible to all customers.
- Member companies shall maintain adequate insurance coverage as required by federal and state regulations, and shall provide proof of insurance to customers upon request.
- Member companies shall protect the privacy and personal information of all customers in accordance with applicable laws and regulations.
Enforcement
The USMPO reserves the right to investigate any member company suspected of violating this Code of Ethics. Companies found in violation may face:
- Formal warnings and corrective action requirements
- Suspension of USMPO verification status
- Permanent removal from the USMPO verified network
- Referral to appropriate regulatory and law enforcement agencies
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