Protecting Consumers During Their Move
The USMPO helps you find verified movers, avoid common risks, and access support if problems arise. We provide transparency tools, complaint data, and a safer way to start your move.
How We Help
How We Help You Move Safely
USMPO supports consumers before, during, and after the moving process through verified data, transparency tools, and accountability systems.
Find Verified Movers
Start with carriers that meet USMPO transparency and consumer protection standards. Verified movers agree to locked-in pricing, recorded communication, and complaint monitoring.
Get Transparent Estimates
Use the USMPO-backed MoveSafe process to compare rates, receive structured estimates, and begin your move with more clarity and less risk of surprise charges.
Stay Protected If Issues Arise
File complaints, track company engagement, and access resolution support. USMPO maintains a public record of complaints and company responses for full accountability.
Why Verification Matters
Verified vs. Unverified Movers
Not all moving companies follow the same standards. USMPO verification helps reduce risk and improve accountability for your move.
Locked-In Pricing
Protected against surprise increases and bait-and-switch tactics.
Transparent Process
No hidden fees. Compare quotes and pricing upfront.
Complaint Support
File and track complaints with full public accountability.
Real Accountability
Recorded calls, move monitoring, and documented oversight.
Consumer Guidance
Risk-free reservations and free cancellations if plans change.
Licensed & Insured
Verified DOT authority, FMCSA compliance, and active insurance.
Not Verified
Authorized carriers listed in public records, but they have not completed our screening and transparency process. You may contact them directly, or request to be matched with a Verified mover.
Verified vs. Not Verified
What you get when you choose a USMPO Verified mover
| Feature | Verified | Not Verified |
|---|---|---|
| Locked-in Pricing | — | |
| Price Protection | — | |
| Free Cancellations | — | |
| Online Quotes | — | |
| Oversight & Monitoring | — |
Consumer Protection Tools
Why Transparency Matters
Common Moving Risks
Unexpected price increases, delivery delays, and poor communication are among the most common problems consumers face when moving. USMPO works to reduce these risks through transparency, data, and accountability.
Research Before You Book
Check a mover's licensing, complaint history, and pricing transparency before signing anything.
Start with a Safer Process
Use the USMPO-backed MoveSafe system to compare verified rates and begin your move with greater clarity.
Our Mission
Transparency protects consumers. That's why we exist.
USMPO aggregates licensing data, complaint records, and pricing information into one public platform — so you can research a moving company before signing a contract.
We are a 501(c)(3) non-profit. We do not perform moves or coordinate transportation.
Protecting Consumers
We give you the tools and data to avoid moving fraud and make confident decisions.
Preventing Fraud
We track complaint patterns and expose deceptive practices across the industry.
Promoting Transparency
We hold carriers accountable through public data, verified rates, and open complaint records.
Find Information by State
Search By State
Browse verified, licensed movers in your area
How We Use Data
Using Data to Support Safer Moves
Helping Consumers
Supporting Transparency
Improving DecisionsKnow Your Rights and Responsibilities
Before moving your household goods interstate, movers are required to give you the Your Rights and Responsibilities When You Move booklet and FMCSA's Ready to Move brochure to help you understand the documents that a mover will ask you to sign, and explains your rights if your household goods are lost or damaged during a long distance move.
Get The Booklet And Brochure
Latest Updates
Featured Articles, News & Reports
Announcing a Strategic Partnership with MoveSafe
August 6, 2025
A Critical Examination of Regulatory Gaps in the Moving Industry
June 18, 2024New Portal to Enhance Collaboration and Safety in the Moving Industry
August 13, 2024
NCCDB's Phase 1 Update: Does Better Data Equal Better Consumer Protection?
July 22, 2024
Strategic Plan 2024 - 2029
Access the strategic framework of our organization. The core of our plan reflects our organization's main functions: to protect the public from deceptive business practices; assist the FMCSA in collecting and documenting data identifying fraudulent moving companies; to pursue research and analysis to enhance CMV safety; and to optimize the customer experience within the HHG moving industry.
Access the planBegin Your Move with Greater Confidence
Planning a move involves important decisions. Starting with verified information and a trusted process can reduce risks. MoveSafe is the USMPO-backed way to begin.
A 501(c)(3) non-profit consumer protection organization