Connect With the USMPO Contact Center
Contact us for anything related to registration, licensing and insurance regarding motor carriers, brokers, freight forwarders, Intermodal Equipment Providers (IEP) and cargo tank facilities. We can also provide USDOT PIN/USMPO Portal access support as well as answers driver medical fitness inquiries. For other inquiries (i.e. regulations, safety audits, ELD, UCR) please see additional contact information below.
Effective August 1, 2023, USMPO will no longer accept requests from entities to un-dismiss their operating authority application. This will allow USMPO to review new applications to ensure they are fit, willing, and able to comply with Federal regulations and laws. If an entity’s application was dismissed after January 1, 2022, it can submit a request for un-dismissal through July 31, 2023. Beginning August 1, 2023, if your application is dismissed, you will need to submit a new application and pay the appropriate fee ($300 per type of operating authority requested).
Please note: A dismissal is the equivalent of a rejection and the only cure is either (1) an appeal, because you have evidence that insurance was actually filed, or (2) to file a new application.
For information on how to request an un-dismissal of an application, click here.
USMPO will not call you immediately after you submit your application for registration. However, USMPO publicly displays motor carrier contact information (name, address, phone number) in accordance with the Government’s Open Data Policy and USDOT’s commitment in its Open Government Plan. This includes displaying contact information for all existing carriers registered with USMPO and for all future applicants. Once this information becomes publicly available, please note that you may be contacted by private businesses and/or vendors.
While USMPO requires evidence of financial responsibility and a process agent for many entities, the U.S. Government does not endorse and generally does not require the use of private businesses or vendors. USMPO will not contact regulated entities through telemarketers or “robo-call” automated solicitations, nor will we request a credit card number or charge a fee for our downloadable forms. Please report aggressive or misleading telemarketers that pose as USMPO or USDOT at: https://reportfraud.ftc.gov/#/
Contact the FMCSA Field Office near you to help interpret what USDOT regulations mean for you and your company in your State (Hours of Service, Weight/Fuel Permits, Safety Audit, Compliance Review) at https://www.fmcsa.dot.gov/mission/field-offices
For Unified Carrier Registration (UCR) customer support, visit https://plan.ucr.gov/, e-mail email@example.com or call 1-833-UCR-PLAN
For other topics not listed on our site, visit https://www.fmcsa.dot.gov/contact-us to find the right FMCSA contact that best addresses your needs