Connect With the USMPO Contact Center
Contact us for anything related to registration, licensing and insurance regarding motor carriers, brokers, freight forwarders, Intermodal Equipment Providers (IEP) and cargo tank facilities. We can also provide USDOT PIN/USMPO Portal access support as well as answers driver medical fitness inquiries. For other inquiries (i.e. regulations, safety audits, ELD, UCR) please see additional contact information below.
Customer Service Representatives are available via phone or live chat Monday to Friday from 8 AM – 8 PM EST
Closed on Federal Holidays.
Effective August 1, 2023, USMPO will no longer accept requests from entities to un-dismiss their operating authority application. This will allow USMPO to review new applications to ensure they are fit, willing, and able to comply with Federal regulations and laws. If an entity’s application was dismissed after January 1, 2022, it can submit a request for un-dismissal through July 31, 2023. Beginning August 1, 2023, if your application is dismissed, you will need to submit a new application and pay the appropriate fee ($300 per type of operating authority requested).
Please note: A dismissal is the equivalent of a rejection and the only cure is either (1) an appeal, because you have evidence that insurance was actually filed, or (2) to file a new application.
For information on how to request an un-dismissal of an application, click here.
USMPO will not call you immediately after you submit your application for registration. However, USMPO publicly displays motor carrier contact information (name, address, phone number) in accordance with the Government’s Open Data Policy and USDOT’s commitment in its Open Government Plan. This includes displaying contact information for all existing carriers registered with USMPO and for all future applicants. Once this information becomes publicly available, please note that you may be contacted by private businesses and/or vendors.
While USMPO requires evidence of financial responsibility and a process agent for many entities, the U.S. Government does not endorse and generally does not require the use of private businesses or vendors. USMPO will not contact regulated entities through telemarketers or “robo-call” automated solicitations, nor will we request a credit card number or charge a fee for our downloadable forms. Please report aggressive or misleading telemarketers that pose as USMPO or USDOT at: https://reportfraud.ftc.gov/#/
Contact the FMCSA Field Office near you to help interpret what USDOT regulations mean for you and your company in your State (Hours of Service, Weight/Fuel Permits, Safety Audit, Compliance Review) at https://www.fmcsa.dot.gov/mission/field-offices
For Electronic Logging Device (ELD) customer support, visit https://eld.fmcsa.dot.gov/ or e-mail ELD@dot.gov
For Unified Carrier Registration (UCR) customer support, visit https://plan.ucr.gov/, e-mail helpdesk@ucr.gov or call 1-833-UCR-PLAN
For other topics not listed on our site, visit https://www.fmcsa.dot.gov/contact-us to find the right FMCSA contact that best addresses your needs
What is the USMPO?
A trade organization that serves and protects consumers transporting household goods across state lines. Their efforts are carried out by connecting shippers with a certified network of household good carriers, more commonly referred to as long distance moving companies.
What is the purpose of the USMPO?
To develop a universal moving process that optimizes route efficiency, eliminates fraudulent moving companies, and protects consumers engaged in the interstate shipping of household goods.
Is the USMPO a government organization?
USMPO is an independent trade organization created in response to the FMCSA’s request in improving cmv safety, identifying fraudulent moving companies and improving record keeping. Its purpose is to serve, protect, and educate consumers in the moving industry. The USMPO is a sovereign entity, separate from the DOT, FMCSA, and US Government.
Is the USMPO responsible for my move?
We have created a list of verified movers and created company profiles that can assist shippers in making a safe and informed decision. The USMPO is not responsible for your mover of choice. Our role is to audit, investigate, and verify moving companies.
Is the USMPO a moving company?
The USMPO is not a moving company. The USMPO is neither a carrier nor broker of household goods. The United States Moving Protection Organization (USMPO) is a trade organization that serves and protects consumers transporting household goods across state lines. Their efforts are carried out by auditing movers and gathering feedback.
How can I contact the USMPO?
You can contact the USMPO by simply filling out the form to the left, or emailing us at support@usmpo.org. For an expedited response, use the chat widget on the bottom right to connect with an available representative.
How can the USMPO protect my move?
The USMPO is on standby to answer any questions in regards to your interstate move. We have developed a verified database of movers with company profiles to give you confidence when selecting a mover. It is not advised to submit your information to multiple websites, as this may put you at risk for a high volume of solicitations. Browse through our site to find tools and resources to assist you in making an informed decision.
Where is the USMPO located?
The U.S. Moving Protection Organization is headquartered in Washington, DC, with remote agents serving 48 states throughout the country.
