USMPO Headquarters
4315 50th Street NW
Suite 100
Washington, DC 20016
If you are deaf, hard of hearing, or have a speech disability, please dial 7 to access telecommunications relay services.
File a Moving Fraud Complaint
There are many kinds of moving fraud. One of the most common is when a “rogue” mover provides a low cost quote to perform an interstate move, loads your goods onto their truck, and then claims your load is over the weight estimate and the additional weight will be charged at an exorbitant price per pound. Consumers are forced to pay double or higher the original estimate just to get their belongings back.
If you feel you have been a victim of fraud by a moving company, moving broker or auto transporter, you can file a complaint with the USMPO by sending us a message. Your complaint may trigger a Federal enforcement investigation against the mover.
Can filing a complaint make a difference?
Filing a complaint with FMCSA is your chance to help identify moving companies, brokers, and auto transporters who are reported to have engaged in violations of the commercial regulations. These complaints, along with other data sources, are used to make decisions about which companies FMCSA will investigate.
When should I file a complaint?
FMCSA’s online complaint tool is intended for investigation of a past event involving a violation of a law or regulation within the jurisdiction of the FMCSA. IMPORTANT: If this is a safety emergency, please call 911 immediately. The complaint tool is intended only for investigation of past events.
How does the complaint process work?
Your complaint will be entered into FMCSA’s National Consumer Complaint Database and will be used for analytical and statistical purposes. Your complaint will be maintained in the company’s file as part of its permanent record. If FMCSA decides to take enforcement action against the company you may be contacted to provide additional information and documentation.
What do I need to file a complaint?
Before using our online complaint tool, please collect:
  • Your name, address and telephone number
  • The name, address and telephone number of the moving company, broker or auto transporter
  • Origin and destination of the shipment
  • The U.S. Department of Transportation (U.S. DOT) and Motor Carrier (MC) identification numbers, if available
  • Details on the alleged specific violation(s)
Our e-mail address when we reply to you will show as “USMPO Customer Service”. To ensure timely and effective e-mail delivery, please check your spam folders and settings to allow e-mails from this address.
Quick Answers

A trade organization that serves and protects consumers transporting household goods across state lines. Their efforts are carried out by connecting shippers with a certified network of household good carriers, more commonly referred to as long distance moving companies.

 To develop a universal moving process that optimizes route efficiency, eliminates fraudulent moving companies, and protects consumers engaged in the interstate shipping of household goods. 

USMPO is an independent trade organization created in response to the FMCSA’s request in improving cmv safety, identifying fraudulent moving companies and improving record keeping. Its purpose is to serve, protect, and educate consumers in the moving industry. The USMPO is a sovereign entity, separate from the DOT, FMCSA, and US Government.

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The USMPO is not a moving company. The USMPO is neither a carrier nor broker of household goods. The United States Moving Protection Organization (USMPO) is a trade organization that serves and protects consumers transporting household goods across state lines. Their efforts are carried out by auditing movers and gathering logistics data.

You can contact the USMPO by simply filling out the form to the left, or emailing us at support@usmpo.org. For an expedited response, use the chat widget on the bottom right to connect with an available representative.

The USMPO is on standby to answer any questions in regards to your interstate move. We have developed an audited database of movers and standardized rates in efforts to provide consumers price transparency and assistance in determining the true cost of the loading, handling, and transportation of your items.

The U.S. Moving Protection Organization is headquartered in Washington, DC, with remote agents serving 48 states throughout the country.