This page lists consumer complaints that have received a documented response from the carrier, a review update from USMPO, or both — ordered by most recent update.
Violation of Bidding Agreement
Consumer reported a significant discrepancy between the original binding estimate and the final charge. The carrier demanded additional payment at delivery beyond the agreed amount.
Damaged Goods & Delayed Delivery
Multiple items were reported damaged upon delivery. The carrier also exceeded the agreed delivery window by 12 days without adequate communication.
Hostage Load
Carrier refused to unload household goods until consumer paid an additional charge not reflected in the original estimate or contract.
Cancellation & Refund Dispute
Consumer cancelled the move within the permitted window but the carrier refused to refund the deposit. USMPO mediated and secured a partial refund.
Large Price Discrepancy
Final charge exceeded the binding estimate by over 40%. Consumer was not informed of additional charges until delivery day.
Communication Failure & Delivery Delay
Carrier failed to communicate delivery timeline changes. Goods arrived 18 days past the agreed delivery spread with no updates provided.
