USMPOUnited States Moving Protection(USMPO) is a 501(c)(3) non-profit organization, created as a preventative resource to protect consumers against moving scams, independent from the DOT/FMCSA
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Customer Experience: Back Up Movers

Filed by Colton S.Published April 13, 2026

Complaint Summary

Complaint TypeOther
Moving CompanyBack Up Movers
DOT Number3815615Verify
RouteWest Jordan, Utah → Federal Way, WA

Administrative Record

Record NumberUSMPO-0F08FB17
StatusActive Public Record
FiledApril 1, 2026
PublishedApril 13, 2026
Respondent
Back Up Movers
FMCSA — DOT 3815615

Case Summary

This complaint was filed against Back Up Movers regarding other on the route West Jordan, Utah → Federal Way, WA.

Procedural Status Tracker

Complaint FiledApr 1, 2026
Under ReviewApr 13, 2026
PublishedApr 13, 2026
Company NotifiedPending
Company ResponsePending

Customer's Story

## Overcharged, Contract Unfulfilled, and Items Broken/Missing

Back Up Movers was subcontracted by Paramount Van Lines (who we originally hired for our move) to move our items. The items were picked up on January 9th, 2026 and we were told we would have 30 days of free storage while we finalized purchasing our home. When Back Up Movers arrived, they did not inform us that they were another company. They loaded up half of our items and told us it would be an extra $2203.5 from the original estimate and that they would only take cashiers check. This was paid after verifying the information with Paramount Van Lines and the rest of our items were loaded up. We notified Back Up Movers on January 16, 2026 of the address our items would need to be delivered to and were told by Paramount Van Lines that our items would be delivered after February 4, 2026.

Back Up Movers did not deliver our items within 30 days as stated in the contract, and didn't pay on the storage unit our items were in. After several weeks of back and forth trying to find out where our items were, we found out they were in a storage unit in Utah and that the storage unit was not paid on. We had to pay $1071 of our own money to access the storage unit with our items and prevent it from going to auction. Once we accessed the storage unit we found several items broken and learned that approx. $8,000 worth of items was missing or stolen. We ended up having to move our own items to Washington, resulting in $2500 paid for a uhaul, gas, hotel, etc.

We were overcharged by Back Up Movers, our items were held hostage by the storage company, items are broken/stolen/missing, and we did not receive any support from the company.

### Move Details

Service Type: interstate

Moving From: West Jordan, Utah

Moving To: Federal Way, WA

Pickup Date: 2026-01-09

### Financial Details

Original Quote: $4356.09

Final Amount Charged: $6420.59

### Company Contact Info

Phone: (303) 928-4139

Address: 9N004 ILLINOIS RTE 59 UNIT 1004

ELGIN, IL 60120

### Previous Actions Taken

Attempted to contact the company many times since February 4th, filed with FMCSA and Utah Consumer Protection Agency.

Filed with: FMCSA, State Consumer Protection Agency

### Desired Outcome

refund

### Contact Preferences

Preferred Contact: email

USMPO Outreach Protocol

The USMPO follows a formal protocol to notify companies about published complaints and document all communication attempts. The following is a verified record of outreach for this case.

Complaint Published
April 13, 2026
Complaint reviewed, approved, and published to the USMPO platform.
Company Notified via Email
Notification to Back Up Movers is pending. The USMPO will send a formal notification to the company.
Company Engagement
Pending notification to Back Up Movers.

Company Response

Responses are published as received. The USMPO does not edit or endorse responses from companies.

Back Up Movers's Written Response

Pending Notification

The USMPO will notify Back Up Movers and provide an opportunity to respond. This section will be updated accordingly.

U.S. Moving Protection Organization's Response

Under Review

The USMPO is reviewing this complaint and may publish a response with recommended next steps.

What Happens Next

  • The company will be notified and given the opportunity to respond.
  • If a response is received, it will be published on this page.
  • The company may also submit supporting documents or request a meeting with the USMPO.
  • The USMPO may request additional documentation from either party.
  • All updates will be reflected in the Outreach Protocol and Status Tracker above.
  • Consumers are encouraged to also file with the FMCSA, state Attorney General, and the BBB.

How to Avoid Similar Moving Scams

  • Always verify a mover's DOT number on the FMCSA SAFER system before signing any contract.
  • Get at least three written, binding estimates — avoid over-the-phone quotes.
  • Never pay a large deposit upfront. Reputable movers typically collect payment on delivery.
  • Read your Bill of Lading carefully before signing. This is your contract.
  • Document everything: photographs of items, written communications, receipts.
  • Be cautious of prices significantly below other quotes — this is a common bait-and-switch indicator.

Frequently Asked Questions

What does it mean that this complaint is published?

This complaint has been reviewed by the USMPO and accepted for publication. It does not constitute a legal finding or regulatory action.

Can the company respond?

Yes. Companies are notified when a complaint is published and given the opportunity to respond. Responses appear in the Company Responses section above.

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Can I update my complaint?

Contact the USMPO to request updates or corrections to your published complaint.

Does this replace filing with the FMCSA?

No. The USMPO is an independent organization, not a government regulatory agency. Consumers should also file complaints with the FMCSA and their state Attorney General when appropriate.

Important Limitations & Disclosures: This complaint has been reviewed and published by the U.S. Moving Protection Organization. The USMPO is an independent trade organization and consumer advocacy entity — it is not a regulatory agency and cannot impose fines or legal penalties. Information presented reflects the consumer's account and may not represent the full circumstances of the transaction. Companies are given the opportunity to respond, and responses are published as received without editorial modification. Filing a complaint with the USMPO does not replace filing with the FMCSA, state Attorney General, or law enforcement. Consumers are encouraged to file complaints with all appropriate authorities when fraud or serious misconduct is suspected.