USMPOUnited States Moving Protection(USMPO) is a 501(c)(3) non-profit organization, created as a preventative resource to protect consumers against moving scams, independent from the DOT/FMCSA
MOVING COST CHECK
Other

Customer Experience: Keystone Movers

Filed by A ConsumerPublished December 4, 2025

Complaint Summary

Complaint TypeOther
Moving CompanyKeystone Movers

Administrative Record

Record NumberUSMPO-70C5683E
StatusActive Public Record
FiledDecember 4, 2025
PublishedDecember 4, 2025
Respondent
Keystone Movers

Case Summary

This complaint was filed against Keystone Movers regarding other.

Procedural Status Tracker

Complaint FiledDec 4, 2025
Under Review
PublishedDec 4, 2025
Company NotifiedPending
Company ResponsePending

Customer's Story

USMPO Outreach Protocol

The USMPO follows a formal protocol to notify companies about published complaints and document all communication attempts. The following is a verified record of outreach for this case.

Complaint Published
December 4, 2025
Complaint reviewed, approved, and published to the USMPO platform.
Company Notified via Email
Notification to Keystone Movers is pending. The USMPO will send a formal notification to the company.
Company Engagement
Pending notification to Keystone Movers.

Company Response

Responses are published as received. The USMPO does not edit or endorse responses from companies.

Keystone Movers's Written Response

Pending Notification

The USMPO will notify Keystone Movers and provide an opportunity to respond. This section will be updated accordingly.

U.S. Moving Protection Organization's Response

Under Review

The USMPO is reviewing this complaint and may publish a response with recommended next steps.

What Happens Next

  • The company will be notified and given the opportunity to respond.
  • If a response is received, it will be published on this page.
  • The company may also submit supporting documents or request a meeting with the USMPO.
  • The USMPO may request additional documentation from either party.
  • All updates will be reflected in the Outreach Protocol and Status Tracker above.
  • Consumers are encouraged to also file with the FMCSA, state Attorney General, and the BBB.

How to Avoid Similar Moving Scams

  • Always verify a mover's DOT number on the FMCSA SAFER system before signing any contract.
  • Get at least three written, binding estimates — avoid over-the-phone quotes.
  • Never pay a large deposit upfront. Reputable movers typically collect payment on delivery.
  • Read your Bill of Lading carefully before signing. This is your contract.
  • Document everything: photographs of items, written communications, receipts.
  • Be cautious of prices significantly below other quotes — this is a common bait-and-switch indicator.

Frequently Asked Questions

What does it mean that this complaint is published?

This complaint has been reviewed by the USMPO and accepted for publication. It does not constitute a legal finding or regulatory action.

Can the company respond?

Yes. Companies are notified when a complaint is published and given the opportunity to respond. Responses appear in the Company Responses section above.

Is my personal information visible?

No. Contact details such as email, phone, and full name are never displayed publicly. Only a redacted first name and last initial are shown.

Can I update my complaint?

Contact the USMPO to request updates or corrections to your published complaint.

Does this replace filing with the FMCSA?

No. The USMPO is an independent organization, not a government regulatory agency. Consumers should also file complaints with the FMCSA and their state Attorney General when appropriate.

Important Limitations & Disclosures: This complaint has been reviewed and published by the U.S. Moving Protection Organization. The USMPO is an independent trade organization and consumer advocacy entity — it is not a regulatory agency and cannot impose fines or legal penalties. Information presented reflects the consumer's account and may not represent the full circumstances of the transaction. Companies are given the opportunity to respond, and responses are published as received without editorial modification. Filing a complaint with the USMPO does not replace filing with the FMCSA, state Attorney General, or law enforcement. Consumers are encouraged to file complaints with all appropriate authorities when fraud or serious misconduct is suspected.