This complaint was filed against Move king llc regarding delayed delivery on the route Clermont Florida → Mustang Oklahoma , with a move date of March 18, 2026.
Procedural Status Tracker
Complaint FiledApr 8, 2026
Under ReviewApr 11, 2026
PublishedApr 11, 2026
Company NotifiedApr 11, 2026
Company ResponsePending
Customer's Story
I was scheduled to have my move on 3/18/26
The evening of 3/18/26 I was called by a driver and said they had a “snafoo” and wouldn’t not be at my home on 3/18/26 and would be there the following day by 8am (they showed up at 10:30am )
They asked me several time if they would heaven to deliver to my new home in Mustang Oklahoma on the 23rd (1 day earlier ) then agreed in date and I said that’s fine, as long as it’s after 10am cause I had closing at 9am. The leader driver told me this while sorry about having a Dallas trip and then had to be I Kansas City asap and Oklahoma City is right between the 2.
I reached out to them on 3/24 to see when they where going to arrive and it took untill 3/26 for MoveKing and the original company I booked with Countrywide relocation to reply to my emails and they basically stated my stuff was still in storage and not scheduled for delivery and would give me a heads up when they knew something. I followed up with that replay wondering why it was in storage cause it was wrapped and loaded on the 19th and the lead driver said it was heading to Mustang Oklahoma and said nothing about it being unloaded and left somewhere. They reply from move king was that my delivery was scheduled to be delivered in 5 business days,fyi we have 21 days by law to schedule your delivery. So using there math 5 business days would have been the 2nd of April… I received no call or update and don’t have my goods yet. I sent emails,texts to countrywide relocation and moveking on weds 2nd and received an email back from move king stating “we will let you know when we have information” and also an email back from countrywide saying the same thing. As of 4/8/26 I have not received and follow up to delivery or where my goods are. Also not everytime you try to call them the number seems to be a Google number and is not accepting incoming calls
Previous actions taken:
Emails,texts,phone calls
Desired Resolution: delivery
Supporting Documents
No documents were submitted with this complaint.
Pricing Information
Original Quote$4,982
Deposit Paid$3,412
USMPO Outreach Protocol
The USMPO follows a formal protocol to notify companies about published complaints and document all communication attempts. The following is a verified record of outreach for this case.
Complaint Published
April 11, 2026
Complaint reviewed, approved, and published to the USMPO platform.
Company Notified via Email
April 11, 2026
Formal notification sent to Move king llc with a link to the published complaint and an invitation to respond.
Company Engagement
Awaiting engagement from Move king llc .
Written Response Pending
The company has been given the opportunity to submit a written response.
Company Response
Responses are published as received. The USMPO does not edit or endorse responses from companies.
Move king llc 's Written Response
Awaiting Response
Move king llc was notified on April 11, 2026 and given the opportunity to respond. This section will be updated if and when a response is received.
U.S. Moving Protection Organization's Response
Under Review
The USMPO is reviewing this complaint and may publish a response with recommended next steps.
What Happens Next
The company has been notified and given the opportunity to respond.
If a response is received, it will be published on this page.
The company may also submit supporting documents or request a meeting with the USMPO.
The USMPO may request additional documentation from either party.
All updates will be reflected in the Outreach Protocol and Status Tracker above.
Consumers are encouraged to also file with the FMCSA, state Attorney General, and the BBB.
How to Avoid Similar Moving Scams
Always verify a mover's DOT number on the FMCSA SAFER system before signing any contract.
Get at least three written, binding estimates — avoid over-the-phone quotes.
Never pay a large deposit upfront. Reputable movers typically collect payment on delivery.
Read your Bill of Lading carefully before signing. This is your contract.
Document everything: photographs of items, written communications, receipts.
Be cautious of prices significantly below other quotes — this is a common bait-and-switch indicator.
Frequently Asked Questions
What does it mean that this complaint is published?
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Does this replace filing with the FMCSA?
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Important Limitations & Disclosures: This complaint has been reviewed and published by the U.S. Moving Protection Organization. The USMPO is an independent trade organization and consumer advocacy entity — it is not a regulatory agency and cannot impose fines or legal penalties. Information presented reflects the consumer's account and may not represent the full circumstances of the transaction. Companies are given the opportunity to respond, and responses are published as received without editorial modification. Filing a complaint with the USMPO does not replace filing with the FMCSA, state Attorney General, or law enforcement. Consumers are encouraged to file complaints with all appropriate authorities when fraud or serious misconduct is suspected.
