-Called “2 Movers” at 888-757-4954 and was transferred to “Top Moving Solutions” on 11/25/2025
-Spoke with “Lewis Marshall” the sales consultant. I was given an estimate (attached) & agreed to the terms of the estimate. I signed the contract and was asked to pay with a debit card. I mentioned I wanted to use credit, so he said the fee would be higher and I agreed. The deposit went from $784 to $862. I paid the deposit of $862. Move # 8410585
Lewis Marshall
484-214-6427
Senior Sales Consultant
Moving Solutions
The Company That Cares
888-336-0797 Ext. 507
lewis@topmovingsolutions.com
https://www.topmovingsolutions.com
-The move which included packing, loading, traveling with insurance, and unloading was scheduled for 12/12/2025-12/13/2025
-Lewis told me if I needed to cancel or make any changes that I had until 12/10/2025 to do so in order to receive a full refund. I sent the cancellation on 11/28/2025 after calling and being met with an AI voice. I texted and called the number provided, before and after sending the emails to all known email addresses. Emails were sent to Lewis, Carmen (which I now believe is an AI bot of some sort, or automated system created to scam).
-I did not get a response form the text sent on 11/28/2025 until 12/1/2025 where Lewis responded and said, “Good morning ma’am, how can I help you?” Texts and emails attached. I explained that I sent the emails to cancel and asked if there was anything to sign for the cancellation. I received no further communication.
-I had two friends call the number as well; after realizing it was a scam. They were met with “Carmen” that mentioned not having access to view emails when she’s supposed to be the admin.
-I filed a complaint with my credit card company, and they temporarily released the funds of $862 back to me. As of a few days ago, I am held responsible for the $862.
-This company is a scam. I have received no further information or communication from this company.