Customer Experience:

I hired International Van Lines for a Texas to Illinois move based on a verbal 5-day delivery promise and a $2,078.57 deposit. At the time of signing, I was not aware that the company used intentionally "unreadable" contract formatting—tiny fonts, overlapping colors, and messy handwriting—to hide their actual terms.

Weeks into the move, after they missed the delivery window, I disclosed that I am autistic and required aPDF of my contract to understand my rights. Instead of providing this immediately, their Compliance Manager, Daisja Brinson, mocked my disability in writing and refused to send a readable document four separate times. She admitted that the 5-day promise they used to get my deposit was merely "informal," while they now hide behind a "21-business day" rule buried in the unreadable text. And FDAA – a term I still do not understand nor was it ever explained to me verbally.

As of today, my goods are being held "hostage." The company is refusing to deliver unless I pay a final $1,900 in cash or money order only, stripping me of my right to pay via a protected method. I am currently sleeping on an air mattress in an empty house, without winter clothes or furniture, while being intimidated by the company's compliance department. I have already filed with the FMCSA and the Illinois Attorney General.