Administrative Record

Record Number:
USMPO-15
Record Status:
Active Public Record
Retention Period:
Permanent
Permalink:

Respondent:

Moving Solutions – DCZ Logistics, Inc.
DOT Number:



3213737

Verify →

Regulatory References:




 FMCSA


BBB

Case Summary

This record summarizes a consumer-reported moving complaint and the available supporting documentation.

Route:Shakopee, MN → Flagstaff, AZ
Category:Other
Move Date:

Procedural Status Tracker

✓
Complaint Submitted

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Initial Review Completed

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Approved for Publication

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Company Notification Sent

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Company Response Received

Customer’s Story

Agreed to move on 8-21-25. Company debited my account on same day for $890. I cancelled via a phone call on 8-25-25, 11 days prior to move date. Company’s policy is 7 days. It has been almost 2 months and company is not answering my phone calls nor returning calls and emails.

Supporting Documents

Company Responses & Updates

This section documents any responses or updates from the moving company and the U.S. Moving Protection Organization. Responses are published as received and do not imply resolution or admission of fault.

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Company Response

Moving Solutions – DCZ Logistics, Inc.’s Response

📧
Awaiting Company Response

We have reached out to Moving Solutions – DCZ Logistics, Inc. and are awaiting their response. This section will be updated when a response is received.

🛡️
USMPO Response

U.S. Moving Protection Organization’s Response

✓
Active

Thank you for sharing your experience with the U.S. Moving Protection Organization. We have reviewed this complaint for authenticity and have published it to help improve transparency in the moving industry.

This complaint has been documented in our public database and may be used for industry analysis, trend identification, and consumer education purposes.

What Happens Next

  • We await the company’s written response
  • We compare the response against your complaint and supporting documents
  • We may request additional documentation from either party
  • We publish updates to this record as they are received
  • Consumers may also file with FMCSA, BBB, and state agencies as appropriate

How to Avoid Similar Moving Scams

  • Research moving companies thoroughly before hiring
  • Verify DOT numbers and check BBB ratings
  • Get written estimates from multiple companies
  • Read contracts carefully before signing
  • Document everything – photos, videos, conversations
  • Know your rights under FMCSA regulations

Frequently Asked Questions

How do I choose a reputable moving company?

Research companies thoroughly, verify DOT numbers, check BBB ratings, get written estimates from multiple companies, and read contracts carefully before signing.

How do I choose a reputable moving company?

Research companies thoroughly, verify DOT numbers, check BBB ratings, get written estimates from multiple companies, and read contracts carefully before signing.

More Information & Additional Resources

Similar Other complaints: Scammed – No Refund Given, Scammers – No refund given, Never received household goods

For more information:



 Verify DOT Number 3213737 on FMCSA View Moving Solutions – DCZ Logistics, Inc. on BBB

Additional resources:



 FMCSA Moving Resources and Consumer Protection File a Complaint with BBBMN Consumer Protection Resources

Important Limitations & Disclosures

The U.S. Moving Protection Organization is an independent trade organization and consumer advocacy entity, not a regulatory agency. USMPO cannot impose fines or legal penalties. This complaint represents a personal consumer experience reviewed for authenticity but not fully verified. Filing with USMPO does not replace filing with FMCSA, state Attorney General, or law enforcement. Consumers are encouraged to file with all appropriate authorities when fraud or serious misconduct is suspected.

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