Administrative Record
Case Summary
This record summarizes a consumer-reported moving complaint and the available supporting documentation.
Procedural Status Tracker
Customer’s Story
I'm moving from Philadelphia PA to Madison WI. I found this Noble through an ad. They contacted me and gave me a quote of $2065 with a promise of a tracker in the truck and delivery would be July 21st. They said I need give a deposit of $904.75. On July 15th they loaded the truck. After they finished loading they said that my items required a new total of $4375 and that I needed to pay $1875 on the spot via Zelle. I said I don't feel comfortable with this change in price and payment method, they insisted offices were already closed and they can't leave until I pay. I tried to pull up the link to my original quote the link was dead. I reached out to my initial coordinator for a new link, they said they'd send it and never did. July 16th I called for the tracking information and they said the trucks don't have trackers, the estimated delivery is now 3-7 business days. On July 17th I got a text from my "truck driver" saying that the company never got my first payment. I called customer service, they said they'd email new instructions and never did. July 18th I got a call from a woman in FL claiming to be in the financial department and saying that because they never got my initial payment I need to send a cashier check in priority mail. I said I don't feel comfortable, she said my belongings would remain in storage until they receive payment. I asked why is the truck in storage if it's supposed to be here in 3-7 days. She said they have 30 days to deliver. I said I don't feel comfortable paying with no proof of arrival. She said my things will remain in storage until I pay. She said it's illegal to move the truck until I pay and it's illegal for the trucks to have trackers eventually hanging up on me. I contacted my bank and they have no record of a payment request from them. I called the NJPD they said they just got off the phone with someone with the same story and to not send anything as they will continue to hike the price. Since then they have sent me an email saying that they will continue to hold my things and have begun charging me for the storage of my things despite this storage being against my will. They sent me another email on August 5th, saying that if i don’t pay by the 15th they will auction off my things. (I have received no updated information regarding auctioning). On August 21st I received a text from a new number saying they will forward my bill with the company to a collections agency. I contacted the FMCSA and got a call from an investigator in October but have had little to no updates since.
Supporting Documents
Second Document
Third Document
Company Responses & Updates
This section documents any responses or updates from the moving company and the U.S. Moving Protection Organization. Responses are published as received and do not imply resolution or admission of fault.
Company Response
Noble Moving and Storage’s Response
We have reached out to Noble Moving and Storage and are awaiting their response. This section will be updated when a response is received.
USMPO Response
U.S. Moving Protection Organization’s Response
Active
We have reviewed the documents you submitted regarding Noble Moving and Storage (DOT #4340834). The pattern of events — price increases after loading, demands for payment through Zelle and cashier’s check, refusal to provide clear delivery information, and threats of storage fees, auction, and collections — are all major red flags consistent with coercive moving practices.
We are formally contacting the mover on your behalf to demand a resolution.
Our communication will include:
-Notice that a complaint has been filed and documented
-A demand for clear written confirmation of your shipment location and status
-A request for a lawful path to delivery based on the original documented agreement
While USMPO is not a regulatory enforcement agency and Noble Moving and Storage is not a USMPO-verified mover, we can still seek resolution through formal documentation, industry reporting, and by ensuring your case is visible to the proper authorities and databases that track mover misconduct patterns.
Please Note:
We do not have the legal authority to force a mover into compliance. That authority rests with the FMCSA (Federal Motor Carrier Safety Administration), State and local law enforcement, and the civil court system
However, our role is to advocate for you, document the misconduct, and help strengthen your case with the agencies that do have enforcement power.
You’ve already taken smart steps. Please continue with the following:
Do not send additional money unless advised to do so by law enforcement or an attorney who has reviewed your paperwork.
Keep all communication in writing whenever possible. If they call, request follow-up by email.
Update the FMCSA investigator and include:
The auction threat
Storage charges being added
Collection threats
These escalations matter.
If you receive a written auction notice or new demand, please forward it to us right away.
Right now, your priority is getting your belongings back safely. Our priority is supporting you and pushing for accountability. We will notify you as soon as we receive any response from the mover.
You are not alone in this, and this is not your fault.
How to Avoid Similar Moving Scams
- Never pay the full amount before delivery
- Know your rights – movers cannot hold your belongings hostage
- Contact FMCSA immediately if this happens
- Document everything – photos, videos, conversations
- File a complaint with local law enforcement if necessary
- Keep copies of all contracts and receipts
Frequently Asked Questions
More Information & Additional Resources
Similar Hostage Load complaints: Paramount Van Lines refund, Predatory "Hostage Load" & Harassment of Disabled Customer (Job #C4815514), Only delivered half
For more information:
The U.S. Moving Protection Organization is an independent trade organization and consumer advocacy entity, not a regulatory agency. USMPO cannot impose fines or legal penalties. This complaint represents a personal consumer experience reviewed for authenticity but not fully verified. Filing with USMPO does not replace filing with FMCSA, state Attorney General, or law enforcement. Consumers are encouraged to file with all appropriate authorities when fraud or serious misconduct is suspected.