Customer Experience:

The story begins in January of 2025. I received a quote from Optimum Van Lines for $7000. Then, with more discussion, it increased to around $8000. Then, in March, I did a video call/sent pictures to solidify my quote. I believe it increased to $12,00+/-. Then, the week before we adjusted the quote again to $15,000. This included two large moving trucks (2500 sq ft a piece).
On April 13th (possibly the 14th?),2025, Optimum Van lines hired a subcontractor to move my family from Virginia to Texas. The contract I had signed with Optimum Van Lines was not the same as the one the subcontractor made me sign after they had my stuff in a warehouse. The movers that were hired were drunk, they damaged our items (3 bed frames, a shelf went missing, and my BowFlex M9 MaxTrainer). They left the house a mess, when they literally just dumped stuff off shelves. It took days to clean up after they left our house. They also brought trucks that were larger than what was agreed upon (I agreed to 2500 sq ft and they showed up with either 2700 or 2750 sq ft trucks), and did not tell me until after they had taken half of my stuff to an offsite facility and the rest was left on my front lawn. They then charged me an extra $5000 for these trucks (due to their larger size). We were explicit when we told them what items should be packed first; the items that were supposed to be moved (a stand up freezer, crib, furniture) never made it on to the truck. They charged us another chunk of money to get a few more items on the truck (I believe $2500). Initially, we were told that our stuff would make it to Texas in 3 days, then it went to 5 business days, and finally, we received our stuff 13 days after we left Virginia. There was no communication about our items. We were often charged service/finance charges when using a credit card; and often asked to pay in cash. Every contract was different, but we had to sign them in order to get our items moved and we had to sign a different contract to receive our items. We were officially charged over $22,500. We were also charged for packing materials that were not used. Optimum Van Lines said they sent a refund check that I never received.
Finally, when it was documented (by the different company moving our stuff into our new place in Texas) that three bed frames were broken and that the BowFlex was not functioning, we were offered less than $90 to replace these items. It literally was one of the worst experiences in my life. My husband and I felt so hollow after seeing the movers destroy my life, home, and property. They amount of money that we were charged for damaged items is outrageous. It still sickens me to this day. Hiring a lawyer is too costly, and they know this. We could have sold our bed frames and scratched dressers, etc., and moved a lot less and saved a lot more money. There are honestly no words as to how this company and their subcontractors made me feel.