Administrative Record
Case Summary
This record summarizes a consumer-reported moving complaint and the available supporting documentation.
Procedural Status Tracker
Customer’s Story
I am submitting this complaint regarding my experience with ABC Moving Services LLC.
I hired this company to move my household goods from Dallas, TX to Orlando, FL under a written estimate that totaled $3,200. On the day of pickup, the movers loaded my belongings without any issues and assured me everything was covered under the agreed price.
However, when my items arrived at the destination, the company contacted me and stated that I must pay an additional $1,850 before delivery. They claimed my shipment weighed more than expected, even though no certified weight ticket was ever provided.
When I refused to pay the extra charges, the company withheld my household goods and stopped responding to my calls and emails. My belongings were held for several days, causing significant emotional distress and financial hardship.
I believe this practice constitutes hostage load behavior, which is illegal under federal moving regulations. To date, my items have still not been delivered, and I have not received proper documentation to justify the increased charges.
I am requesting assistance to help recover my belongings and resolve this matter fairly.
Supporting Documents
Company Responses & Updates
This section documents any responses or updates from the moving company and the U.S. Moving Protection Organization. Responses are published as received and do not imply resolution or admission of fault.
Company Response
Souri for moving’s Response
We have reached out to Souri for moving and are awaiting their response. This section will be updated when a response is received.
USMPO Response
U.S. Moving Protection Organization’s Response
Active
Thank you for sharing your experience with the U.S. Moving Protection Organization. We have reviewed this complaint for authenticity and have published it to help improve transparency in the moving industry.
This complaint has been documented in our public database and may be used for industry analysis, trend identification, and consumer education purposes.
How to Avoid Similar Moving Scams
- Take detailed photos of all items before packing
- Purchase moving insurance or verify your existing coverage
- Document the condition of items before and after the move
- Read the contract carefully, especially liability limitations
- Pack fragile items yourself when possible
- Keep an inventory list of all items
Frequently Asked Questions
What should I do if my items are damaged during a move?
What should I do if my items are damaged during a move?
More Information & Additional Resources
More complaints in LA: Keystone Movers will not pay damage claim per contract and they under estimated move cost, Bait and Switch, along with property destruction, Deposit not returned after cancellation within company policy time frame.
Similar Damaged Items complaints: Lost / Stolen Items. Avoided Me, Keystone Movers will not pay damage claim per contract and they under estimated move cost, Damages in move
For more information:
The U.S. Moving Protection Organization is an independent trade organization and consumer advocacy entity, not a regulatory agency. USMPO cannot impose fines or legal penalties. This complaint represents a personal consumer experience reviewed for authenticity but not fully verified. Filing with USMPO does not replace filing with FMCSA, state Attorney General, or law enforcement. Consumers are encouraged to file with all appropriate authorities when fraud or serious misconduct is suspected.