Administrative Record
Case Summary
This record summarizes a consumer-reported moving complaint and the available supporting documentation.
Procedural Status Tracker
Customer’s Story
Complaint Details:
-Called “2 Movers” at 888-757-4954 and was transferred to “Top Moving Solutions” on 11/25/2025
-Spoke with “Lewis Marshall” the sales consultant. I was given an estimate (attached) & agreed to the terms of the estimate. I signed the contract and was asked to pay with a debit card. I mentioned I wanted to use credit, so he said the fee would be higher and I agreed. The deposit went from $784 to $862. I paid the deposit of $862. Move # 8410585
Lewis Marshall
484-214-6427
Senior Sales Consultant
Moving Solutions
The Company That Cares
888-336-0797 Ext. 507
lewis@topmovingsolutions.com
https://www.topmovingsolutions.com
-The move which included packing, loading, traveling with insurance, and unloading was scheduled for 12/12/2025-12/13/2025
-Lewis told me if I needed to cancel or make any changes that I had until 12/10/2025 to do so in order to receive a full refund. I sent the cancellation on 11/28/2025 after calling and being met with an AI voice. I texted and called the number provided, before and after sending the emails to all known email addresses. Emails were sent to Lewis, Carmen (which I now believe is an AI bot of some sort, or automated system created to scam).
-I did not get a response form the text sent on 11/28/2025 until 12/1/2025 where Lewis responded and said, “Good morning ma’am, how can I help you?” Texts and emails attached. I explained that I sent the emails to cancel and asked if there was anything to sign for the cancellation. I received no further communication.
-I had two friends call the number as well; after realizing it was a scam. They were met with “Carmen” that mentioned not having access to view emails when she’s supposed to be the admin.
-I filed a complaint with my credit card company, and they temporarily released the funds of $862 back to me. As of a few days ago, I am held responsible for the $862.
-This company is a scam. I have received no further information or communication from this company.
Supporting Documents
Primary Document
Second Document
Third Document
Fourth Document
Fifth Document
Company Responses & Updates
This section documents any responses or updates from the moving company and the U.S. Moving Protection Organization. Responses are published as received and do not imply resolution or admission of fault.
Company Response
Top Moving Solutions’s Response
We have reached out to Top Moving Solutions and are awaiting their response. This section will be updated when a response is received.
USMPO Response
U.S. Moving Protection Organization’s Response
Active
Thank you for sharing your experience with the U.S. Moving Protection Organization. We have reviewed this complaint for authenticity and have published it to help improve transparency in the moving industry.
This complaint has been documented in our public database and may be used for industry analysis, trend identification, and consumer education purposes.
How to Avoid Similar Moving Scams
- Research moving companies thoroughly before hiring
- Verify DOT numbers and check BBB ratings
- Get written estimates from multiple companies
- Read contracts carefully before signing
- Document everything – photos, videos, conversations
- Know your rights under FMCSA regulations
Frequently Asked Questions
How do I choose a reputable moving company?
How do I choose a reputable moving company?
More Information & Additional Resources
Other complaints about Top Moving Solutions: Scammers – No refund given
More complaints in York: Scammers – No refund given
For more information:
The U.S. Moving Protection Organization is an independent trade organization and consumer advocacy entity, not a regulatory agency. USMPO cannot impose fines or legal penalties. This complaint represents a personal consumer experience reviewed for authenticity but not fully verified. Filing with USMPO does not replace filing with FMCSA, state Attorney General, or law enforcement. Consumers are encouraged to file with all appropriate authorities when fraud or serious misconduct is suspected.
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