Our directory pulls data of every licensed mover registered with the Department of Transportation. We then cross-reference that list with the Better Business Bureau's customer complaint data to give users a comprehensive overview into a company's background in one, easy-to-use directory.
Brokers that have a high complaint history with the FMCSA or show below a C- rating on the BBB are automatically flagged “Buyer Beware”, indicated with a red highlight on the directory listing.
Carriers that are highlighted in green are movers that are verified by the USMPO. This means that their rates and service have been audited and approved to uphold a higher standard. Companies that are verified submit their rates to the USMPO, allowing site users to transparently see their transportation rates.
Verification Requirements
- Audited and interviewed by USMPO agents
- Have been in the moving business for at least 2 years
- Hold a Certificate of Insurance (COI)
- Authenticated with the Department of Transportation or local state government
- Are held accountable and removed if they violate any of our community standards
The Rating Process
Our rating system is an aggregate score calculated from an audit of 10 randomly selected jobs from the mover in the previous calendar year. Apart from the minimum eligibility requirements of verification, we also evaluate complaint history, customer feedback, and third-party review sourcing in our rating process.
We have identified the 5 points below to be the most important characteristics when rating and evaluating a mover:
1. Pricing Accuracy
Providing accurate pricing is not only good business practice, it's a legal requirement. A recent USMPO survey revealed that the number one reason for moving discrepancies was due to pricing increases on moving day, compared to an estimated quote by a company sales representative. Our pricing accuracy audit evaluates and compares 10 random quotes of a moving company and compares it with the final bill at delivery.
Our rating does not factor in price increases due to a customer's underestimating of an itemized inventory or the addition of extra furniture outside the signed agreement.
2. Responsiveness & Customer Service
Timely communication helps alleviate customer concerns. Being responsive ensures that customers receive updates on their move, which can include schedules, changes, or any other relevant information. When customers have questions or issues, a prompt response shows that the company cares about their concerns. This can lead to higher satisfaction levels and positive USMPO rating.
3. Reliability & Delivery Performance
We evaluate whether the carrier consistently delivers shipments on time and within the agreed-upon delivery window. Delays, missed pickups, and delivery failures are documented and factored into the overall rating.
4. Complaint History
We cross-reference complaint data from FMCSA, BBB, and USMPO's own database to identify patterns of consumer dissatisfaction. Companies with a high volume of unresolved complaints receive lower ratings.
5. Safety & Compliance
We verify that carriers maintain current insurance, proper DOT registration, and compliance with all federal regulations. Carriers with safety violations or lapsed insurance are flagged and may be removed from the verified network.
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