Consumer Rights and Responsibilities

FMCSA's regulations protect consumers who are moving to a different state and provide information on the rights and responsibilities of consumers and the movers and brokers they hire.

Your primary responsibility is to select a reputable mover or broker, ensure that you understand the terms and conditions of the contract, and understand the options that are available to you if there is a problem. Before moving your household goods interstate, movers and brokers are required to give you the booklet entitled Your Rights and Responsibilities When You Move.

Download the Rights and Responsibilities Handbook

Download and print your handbook today to use as a reference throughout your move!

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This booklet will help you understand the documents that a mover will ask you to sign as well as explaining your rights if your household goods are lost or damaged. Movers and brokers are also required to give you FMCSA's Ready to Move brochure, which helps you prepare to move with confidence.

Download the Ready to Move Brochure

FMCSA's Ready to Move brochure provides quick tips to help you prepare to move with confidence. Download this important resource to prepare for a smooth and safe relocation.

Your Rights as a Consumer

• Right to a Written Estimate: Your mover must provide you with a written estimate before the move. This estimate can be binding (guaranteed price) or non-binding (approximate cost).
• Right to Accurate Weighing: You have the right to observe the weighing of your shipment and request a reweigh if you dispute the weight.
• Right to Delivery: Once you have paid 100% of a binding estimate or 110% of a non-binding estimate, your mover must deliver your goods.
• Right to File a Claim: If your goods are lost or damaged, you have the right to file a claim with your mover within 9 months of delivery.
• Right to Dispute Resolution: If you and your mover cannot resolve a dispute, you may request arbitration.

Your Responsibilities

• Research Your Mover: Verify that your mover is properly licensed and insured through the FMCSA.
• Provide Accurate Inventory: Give your mover a complete and accurate list of items to be moved.
• Read All Documents: Carefully read all estimates, contracts, and bills of lading before signing.
• Be Present: Be available during pickup and delivery to supervise the loading and unloading of your goods.
• Make Timely Payments: Pay for services as outlined in your contract.
• Report Problems: If you encounter any issues, document them and report them to USMPO and the FMCSA.