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Payment-related fraud is one of the most common issues in the moving industry. Understanding secure payment practices can protect you from scams and ensure your belongings are delivered safely.
Payment Best Practices
- Never pay in full before the move: Legitimate carriers typically collect payment at delivery, not before.
- Avoid large cash deposits: Be wary of movers who demand large cash deposits upfront.
- Use traceable payment methods: Credit cards offer chargeback protection. Avoid wire transfers or cash-only payments.
- Get a receipt for every payment: Document all payments with written receipts.
- Know your estimate type: Understand whether your estimate is binding (fixed price) or non-binding (approximate).
Red Flags
Be cautious if a mover:
- Demands a large cash deposit before the move
- Requires payment by wire transfer or money order only
- Refuses to accept credit card payments
- Demands additional payment before unloading your goods
- Changes the price significantly from the original estimate
Your Payment Rights
Under federal regulations:
- You are not required to pay more than 100% of a binding estimate at delivery
- You are not required to pay more than 110% of a non-binding estimate at delivery
- Any additional charges must be billed 30 days after delivery
- Your mover must accept at least one of the following: cash, certified check, money order, or credit card