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The USMPO Arbitration Program provides a structured process for resolving disputes between consumers and moving carriers. When direct communication fails to resolve an issue, arbitration offers a fair and efficient alternative to litigation.
What is Arbitration?
Arbitration is a form of alternative dispute resolution (ADR) where an impartial third party reviews the facts of a dispute and makes a decision. Unlike court proceedings, arbitration is typically faster, less formal, and less expensive.
When to Use Arbitration
- You have filed a claim with your mover for lost or damaged goods and are unsatisfied with their response
- You have a dispute about charges that exceeds the original estimate
- Your mover has failed to respond to your claim within the required timeframe
- Direct negotiation between you and the carrier has failed
How the Process Works
- File a Claim: First, file a claim directly with your mover. They are required to acknowledge your claim within 30 days and resolve it within 120 days.
- Request Arbitration: If the claim is not resolved satisfactorily, you may request arbitration. Movers are required to participate in an arbitration program.
- Submit Documentation: Both parties submit their evidence, including contracts, estimates, photos, and correspondence.
- Review: An impartial arbitrator reviews all submitted materials.
- Decision: The arbitrator issues a binding or non-binding decision based on the evidence.
Your Rights
Under federal regulations, your mover is required to participate in an arbitration program. If your mover refuses to participate, report them to the FMCSA and USMPO.
Need Help Resolving a Dispute?
Contact USMPO for guidance on the dispute resolution process.
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