Complaints

Report moving fraud, file a complaint, or review consumer complaint data

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Have you been a victim of moving fraud? The USMPO is here to help. File a complaint to report fraudulent movers, deceptive pricing, hostage loads, or any other moving-related issues.

How to Report a Problem

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File a Complaint

Submit a formal complaint about a moving company, broker, or carrier that has engaged in fraud or deceptive practices.

File a Complaint

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Customer Complaints

Browse our database of customer complaints and see which companies have been reported for moving violations.

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Contact Support

Speak with a USMPO agent for guidance on your moving situation. Our team is available to assist you.

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Common Types of Moving Fraud

Hostage Loads: A mover loads your goods, then demands significantly more money before delivering. This is illegal under federal law.
Low-Ball Estimates: A rogue mover provides an unrealistically low quote to secure your business, then dramatically increases the price on moving day.
Unlicensed Operators: Moving companies operating without proper FMCSA/DOT registration, putting your belongings at risk with no legal recourse.
Disappearing Movers: Companies that collect a deposit or load your goods and then become unreachable.
Hidden Fees: Unexpected charges for stairs, long carries, bulky items, or fuel surcharges that were not disclosed in the original estimate.

What to Do If You've Been Scammed

Document everything: Keep all contracts, estimates, bills of lading, emails, and text messages related to your move.
File a complaint with USMPO: Use our complaint form to report the incident.
Contact the FMCSA: File a complaint at nccdb.fmcsa.dot.gov or call 1-888-DOT-SAFT (1-888-368-7238).
Contact your state Attorney General: File a consumer complaint with your state's AG office.
Contact local law enforcement: If your goods have been stolen or held hostage, contact your local police department.

Need Immediate Help? If your belongings are currently being held hostage by a mover, contact the FMCSA hotline at 1-888-DOT-SAFT (1-888-368-7238) and file a complaint immediately.