USMPOUnited States Moving Protection(USMPO) is a 501(c)(3) non-profit organization, created as a preventative resource to protect consumers against moving scams, independent from the DOT/FMCSA
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Customer Complaints Archive

Browse structured consumer complaint records reviewed by USMPO. Companies may respond and updates are tracked separately.

Approved complaints onlyNeutral review processCompany response opportunity
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What you'll find here

Important Limitations & Disclosures: The U.S. Moving Protection Organization is an independent trade organization and consumer advocacy entity. The USMPO is not a regulatory agency and cannot impose fines or legal penalties. Filing a complaint does not replace filing with the FMCSA, state Attorney General, or law enforcement. Consumers are encouraged to file complaints with all appropriate authorities when fraud or serious misconduct is suspected.
DateCompanyIssueTitle
Jan 27, 2026Noble Moving and StorageHostage LoadBait and Switch Pricing; Still Holding Item Hostage
Jan 25, 2026Paramount Van LinesHostage LoadParamount Van Lines refund
Jan 10, 2026Souri For MovingDamaged ItemsMoving Company Refused Delivery and Demanded Additional Fees
Jan 3, 2026International Van LinesHostage LoadPredatory "Hostage Load" & Harassment of Disabled Customer
Dec 30, 2025Top Moving SolutionsOtherScammed - No Refund Given
Dec 30, 2025Top Moving SolutionsOtherScammers - No refund given
Dec 29, 2025Express Van LinesDamaged ItemsLost / Stolen Items. Avoided Me
Dec 4, 2025Keystone MoversDamaged ItemsKeystone Movers will not pay damage claim per contract and they under estimated move cost
Nov 24, 2025All State Relocation Services LLCDamaged ItemsDamages in move
Nov 23, 2025Elite furniture moving comapnyHidden FeesUnethical and false business prectices
Oct 29, 2025Optimum Van LinesPricing FraudBait and Switch, along with property destruction
Oct 24, 2025Blue diamond movingOtherNever received household goods
Oct 20, 2025Moving Solutions - DCZ Logistics, Inc.OtherDeposit not returned after cancellation within company policy time frame.
Oct 15, 2025Titan Van Lines LLCHostage LoadOnly delivered half
Sep 8, 2025PRICING VAN LINESHostage LoadBroker Scam

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