USMPO Headquarters
4315 50th Street NW
Suite 100
Washington, DC 20016
4315 50th Street NW
Suite 100
Washington, DC 20016
Email: support@usmpo.org
If you are deaf, hard of hearing, or have a speech disability, please dial 7 to access telecommunications relay services.
Spot the Red Flags
Here are the “red flags” to look out for:
| The mover or broker doesn’t perform an on-site inspection of your household items and gives an estimate over the telephone or online — sight unseen. | |
| The mover or broker does not provide a written estimate or says they will determine the cost after loading. | |
| The moving company demands cash or a large deposit before the move. | |
| The mover asks you to sign blank documents. | |
| The mover or broker doesn’t provide you with a copy of the Your Rights and Responsibilities When You Move booklet and a copy of FMCSA’s Ready to Move brochure, which movers are required by federal regulations to supply to their customers. | |
| The company’s website has no local address and no information about their registration or insurance. | |
| The mover claims all goods are covered by their insurance. | |
| When you call the mover, the telephone is answered with “Movers” or “Moving Company,” rather than the company’s name. | |
| Offices and warehouse are in poor condition or nonexistent. | |
| On moving day, a rental truck arrives rather than a company-owned or marked fleet truck. | |
| The mover claims that you have more belongings than estimated. |
