FMCSA Headquarters
1200 New Jersey Avenue SE
Washington, DC 20590

If you are deaf, hard of hearing, or have a speech disability, please dial 7 to access telecommunications relay services.

Spot the Red Flags

Here are the “red flags” to look out for:

The mover or broker doesn’t perform an on-site inspection of your household items and gives an estimate over the telephone or online — sight unseen.
The mover or broker does not provide a written estimate or says they will determine the cost after loading.
The moving company demands cash or a large deposit before the move.
The mover asks you to sign blank documents.
The mover or broker doesn’t provide you with a copy of the Your Rights and Responsibilities When You Move booklet and a copy of FMCSA’s Ready to Move brochure, which movers are required by federal regulations to supply to their customers.
The company’s website has no local address and no information about their registration or insurance.
The mover claims all goods are covered by their insurance.
When you call the mover, the telephone is answered with “Movers” or “Moving Company,” rather than the company’s name.
Offices and warehouse are in poor condition or nonexistent.
On moving day, a rental truck arrives rather than a company-owned or marked fleet truck.
The mover claims that you have more belongings than estimated.