Investigative Report

A Critical Examination of Regulatory Gaps in the Household Goods Moving Industry

The US Moving Protection Organization (USMPO) is deeply concerned about the prevalence of consumer complaints within the interstate household goods moving industry. This resume summarizes a Government Accountability Office (GAO) report (GAO-10-38) that highlights critical gaps in the moving industry and consumer protection for individuals utilizing interstate moving companies. Highlights   Each year, the Federal […]

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Guaranteed Delivery Dates

Moving Scams: Guaranteed Delivery Dates & Fake Discounts

Guaranteed Delivery Dates Guaranteed delivery dates are often a conditional requirement of most customers to make a decision before reserving. This assurance can be a deciding factor for those needing to move within a tight timeframe, whether due to job relocations, lease agreements, or other time-sensitive commitments. However, the reality of interstate transportation of household

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Investigating Moving Company Reviews

In today’s digital age, consumers overwhelmingly rely on online resources to research and make informed decisions. This extends to the moving industry, where countless companies compete for your business. However, navigating the online landscape of moving company reviews can be a minefield. The US Moving Protection Organization (USMPO) recognizes the potential for manipulation and presents

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interstate moving

Interstate Moving Regulation: A Brief History

Interstate moving has become a prominent feature of our modern economy, allowing individuals and businesses to easily relocate their household goods and offices across state lines. According to data from the U.S. Census Bureau, approximately 8.2 million people moved from one state to another in 2022. While it may seem like a routine practice, the lack

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Moving Brokers guide

Are you a Broker? : A Glimpse at a Moving Broker’s Sales Tricks

This image above is a screenshot directly taken out of a page from a sales representatives training binder on handling the most common objections. When Research Isn’t Always Enough… These days, there’s enough resources on the FMCSA’s website to give shippers sufficient information to make an informed decision. Most savvy customers who have done the

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Discount Vanlines Costing a Fortune

Moving Broker Overcharges Customer $10,000 Than Originally Estimated. The following story accounts the experience of a customer involved in a typical long distance moving broker operation.These days, the story is too familiar. A customer does a quick google search and unwittingly falls into the trap of a lead generation website. The customer’s information is sold

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