Post your move. Get written bids from licensed movers.
Tell us about your move and we'll match you with federally licensed motor carriers serving your route. Bids arrive by email — no phone calls, no spam, no broker commission added to your bill.
The most common complaints, in FMCSA's own words: shipments held hostage for additional payment, deliberately low-balled estimates inflated after loading, deceptive overcharges, loss and damage, and unauthorized movers using fake names.
The pattern looks the same almost every time. You search “moving company [route].” You land on a site that promises “free quotes from multiple movers.” You enter your contact details. Within minutes, your phone starts ringing — sometimes from 10 or more different companies, often for weeks.
That site you submitted to wasn't a moving company. It was a lead-generation site. Its business model is to collect your information and sell it — sometimes to one mover, more often to many. The moving industry calls these “shared leads,” and they're cheaper for the buyer the more times they get sold. The carriers calling you may or may not be the ones who actually service your route. Some may not be licensed at all.
This is the funnel that feeds the fraud numbers above. Bait-and-switch quotes, hostage loads, fake brokers using legitimate carriers' names — most of these scams reach consumers through some form of lead-gen intermediary.
We're a 501(c)(3) nonprofit. Our only function is to audit moving carriers and publish what we find. Carriers pay us for the audit — that's our entire revenue model. We don't sell consumer information. We don't take commissions on bookings. We don't make money when you hire a mover.
- Audit carriers and publish the directory
- Operate this loadboard as a free public service
- Educate consumers about moving fraud
- Investigate complaints against audited carriers
- Revoke verification when standards aren't met
- Broker or arrange moving services
- Collect fees from consumers or from bookings
- Sell consumer information to third parties
- Mediate the conversation between you and your carrier
- Charge carriers for access to consumer move requests
The U.S. Moving Protection Organization is a private 501(c)(3) nonprofit dedicated to preventing moving fraud by helping consumers find legitimate, audited carriers. USMPO is not affiliated with the FMCSA, the U.S. Department of Transportation, or any government agency.
We are funded entirely by carrier audit fees and charitable contributions. We receive no compensation from consumer move requests, from carrier bids, or from bookings made through our network.
Is USMPO a government agency?
No. We are a private 501(c)(3) nonprofit. We are not affiliated with the FMCSA, the U.S. Department of Transportation, or any government body. If you have a complaint about a mover and need official enforcement, file with the FMCSA's National Consumer Complaint Database at fmcsa.dot.gov.
Why is this free for consumers?
Our revenue comes from carriers paying us to be audited and recertified annually. The loadboard exists as a public-facing benefit of that audit — verified carriers earn access to consumer move requests as part of being in the network. Consumers never pay.
Are carriers paying USMPO to get my information?
No. Carriers pay USMPO once a year for the audit that verifies them. We do not charge per lead, per booking, or for loadboard access specifically. Audited carriers receive consumer move requests as a free benefit of verification.
What if a carrier you verified treats me badly?
Report it to us at usmpo.org/complaints. Complaints are reviewed and factored into the carrier's verification status. Repeated or serious violations result in loss of verification and removal from the loadboard. We also recommend filing with FMCSA's NCCDB for any interstate move issue — federal enforcement has real teeth.
Do you guarantee a good move?
No, and any organization that claims to is overstating what's possible. We can tell you a carrier is licensed, insured, and has a clean record at the time of audit. We can't guarantee how any specific move will go. What we can do is make the carrier accountable to their verification — which gives them a meaningful reason to perform well.
Why should I trust your audit?
Read it for yourself. Our full audit methodology is published at usmpo.org/methodology, and every audited carrier's profile in our public directory shows the date of their last audit and the data underlying it. If our audit isn't rigorous, the credential is worthless to carriers — so the rigor is in our interest too.
Protecting consumers from moving fraud through education, research, and data transparency
The U.S. Moving Protection Organization (USMPO) is a 501(c)(3) nonprofit dedicated to protecting consumers from moving-related fraud, deceptive business practices, and consumer harm. Our verification program, complaint hotline, and research initiatives are designed to give every American household the data they need to choose a mover safely.