Privacy Policy

Effective Date: July 1, 2025
Last Updated: May 19, 2026

1. Who we are

The U.S. Moving Protection Organization (USMPO) is a private 501(c)(3) nonprofit organization. Our mission is to help consumers find legitimate, audited moving carriers and to reduce moving fraud through carrier verification and consumer education.

USMPO is not affiliated with the Federal Motor Carrier Safety Administration, the U.S. Department of Transportation, or any other federal, state, or local government agency. We are a private organization. If you need to file an official complaint or research a carrier's federal record, the FMCSA's National Consumer Complaint Database at fmcsa.dot.gov is the authoritative source.

2. What this policy covers

This policy describes how USMPO collects, uses, retains, and shares information about visitors to usmpo.org and users of our services, including the audited carrier directory and the move loadboard. It also explains your rights regarding your personal information.

By using our website or services, you agree to the terms of this policy. If you do not agree, please discontinue use.

3. Information we collect

Information you provide directly

• Move requests posted to the loadboard: origin, destination, move size, move date, optional description of your move, your name, email address, and phone number.
• Complaints submitted to USMPO: the carrier you're reporting, details of the issue, supporting documents you choose to provide, and your contact information.
• General inquiries: any information you include when contacting us.

Information collected automatically when you visit our site

• IP address, browser type and version, device type, operating system
• Pages visited, time spent, referring website
• Cookies and similar technologies (see Section 9)

Information from children under 13

We do not knowingly collect information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at support@usmpo.org and we will delete it promptly.

4. How we use your information

We use your information only for the purposes described below:

• Operating the loadboard. When you post a move, we share your move details and contact information with USMPO-audited carriers servicing your route so they can contact you directly with bids.
• Operating the carrier directory. We do not require an account to browse the directory. If you contact a carrier through the directory, your communication goes directly to that carrier; USMPO does not intermediate.
• Investigating complaints. When you submit a complaint about a carrier, we use the information to investigate and to determine whether the carrier's verification status should be affected.
• Responding to your inquiries. When you contact us, we use your information to respond.
• Improving our site and services. We use aggregated, non-identifying activity data to understand how the site is used and to improve it.
• Legal compliance. We use information as required to comply with applicable laws and respond to lawful requests.

We do not use your information for advertising, marketing partnerships, or to build profiles for resale.

5. How we share your information

We do not sell your personal information. We have not sold personal information in the preceding 12 months, and we do not intend to in the future.

We share information in the following limited circumstances:

• With USMPO-audited carriers servicing your route, when you post a move. Carriers in the network see your post and can contact you directly with bids. Carriers are contractually required not to resell your information, not to use it for purposes other than responding to your move request, and not to retain it after a reasonable period if you do not engage with them.
• With government agencies, when required by law or in the course of cooperating with fraud investigations.
• With service providers who help us operate our website and services (such as hosting providers, email delivery services, and analytics). These providers are bound by contract to use information only to provide services to USMPO and not for their own purposes.

We do not share your information with for-profit lead-generation companies, with moving brokers, or with any third party for marketing purposes.

6. How long we keep your information

• Loadboard posts: Active posts are visible to audited carriers for up to 30 days from posting, or until you remove them. Inactive posts are removed from the live loadboard after 30 days. We retain a record of removed posts for an additional 12 months for internal records and complaint-investigation purposes, after which they are deleted.
• Complaint data: Retained for 7 years after the complaint is resolved, to support pattern detection and longitudinal carrier review.
• General inquiries: Retained for 24 months after our last communication with you.
• Automatically collected activity data: Retained for 13 months in identifiable form, then aggregated or deleted.

You can request earlier deletion at any time (see Section 8).

7. How we protect your information

We use commercially reasonable technical and organizational security measures to protect personal information, including encrypted data transmission, access controls, and limited internal access on a need-to-know basis. No system is completely secure, and we cannot guarantee absolute security.

8. Your privacy rights

Regardless of where you live, you have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your personal information
• Opt out of any communications from us
• Ask questions about how your information is used

For California residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you also have the right to know the categories and specific pieces of personal information we have collected; the right to delete personal information we have collected; the right to opt out of the sale or sharing of personal information (we do not sell or share for advertising purposes); the right to correct inaccurate information; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

For Virginia, Colorado, Connecticut, Utah, Texas, and other state residents with comprehensive privacy laws, you have substantively similar rights, including the right to access, correct, delete, and opt out of certain processing of your personal information.

To exercise any of these rights, contact us at support@usmpo.org. We will respond within 45 days, or sooner if required by your state's law.

9. Cookies and tracking technologies

We use cookies and similar technologies for the following purposes:

• Strictly necessary cookies: Required for the site to function (e.g., maintaining your session).
• Analytics cookies: Help us understand how visitors use the site. We use privacy-respecting analytics configured to anonymize IP addresses; aggregate, non-identifying usage data only.

We do not use cookies for advertising or to share data with advertising networks. You can disable cookies through your browser settings, though some site features may not work properly.

10. Third-party links

Our site may link to third-party websites, including FMCSA's site and other resources. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information to them.

11. Contact us

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent change. For material changes, we will provide notice through the site or by email where appropriate.