Privacy Policy

11/22/2024

At the US Moving Protection Organization (USMPO), we are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. By using our website or services, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page, and we encourage you to review this policy regularly.

How it Works

Our services are designed to provide you with a safe, reliable, and informed moving experience. To facilitate this, we collect certain personal information when you engage with us. This information is used to provide tailored resources, guidance, and assistance for your move.

At your request, we may share your information with the suppliers you select to assist with service execution. For example, we may notify a moving company or service provider of your request to facilitate your move. USMPO does not alter, modify, or transform the information you provide.

1. Information We Collect

Personal Information: When you register on our website or sign up for our services, we may collect personal information such as your name, email address, phone number, and company details.
The information that we collect from “Users” includes, at a minimum, their email address, full name and their password. Additional information we collect may include, old and new address, and information relative to a specific move. All information collected aside from standard browsing “visitor” data (“visitors” in this case includes “users”), including but not restricted to, location of visitors, time of the visit and time spend on website, computer IP Address, etc., is deliberately given by the user himself in order to receive a service that requires such information.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide and Improve Our Services:

Personalized Moving Assistance: Your personal and moving-related information allows us to offer tailored advice, resources, and support to streamline your moving process.
Service Matching: Based on your preferences and requirements, we identify and connect you with reputable service providers within our network.
Customer Support: Your information enables us to address your inquiries, resolve complaints, and provide guidance during every stage of your move.

b. Communication Purposes:

Transactional Communications: We use your contact information to send important updates, confirmations, and reminders about the services you’ve requested.
Service Notifications: This includes alerts about your submitted forms, status updates, or follow-ups related to your move.
Customer Feedback: Occasionally, we may reach out to gather feedback to improve our offerings and ensure satisfaction.

c. Marketing and Promotional Activities:

Service Updates: We may send you emails, SMS messages, or notifications about new or improved services that could enhance your moving experience.
Special Offers and Promotions: Periodically, we may inform you about discounts, promotions, or events related to moving services, ensuring they align with your interests.

Note: You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

d. Analytical and Operational Improvements:

Website and Service Optimization: By analyzing usage patterns (e.g., time spent on our website, pages visited), we improve our website functionality and overall user experience.
Data Analysis: Aggregated and anonymized data may be used to understand trends, measure service effectiveness, and make informed decisions about expanding or refining our offerings.

e. Legal and Compliance Purposes:

Regulatory Compliance: We may use your information to comply with legal and regulatory requirements.
Fraud Prevention and Security: Information is used to detect and prevent fraudulent activities, unauthorized access, or misuse of our services.

f. User-Requested Data Sharing:

At your explicit request, we share your information with the service providers or organizations you select to facilitate your moving needs. For example, we may forward your details to a moving company to initiate services.

g. Account Management and Verification:

For registered users, your information allows us to create, verify, and maintain your account, ensuring you have seamless access to our services and resources.

h. Research and Development:

We may use anonymized data to conduct research, test new features, or enhance the overall functionality of our platform.

Rest assured, your personal information is never sold, rented, or disclosed to third parties for their marketing purposes without your explicit consent.

3. Information Sharing and Disclosure

At the US Moving Protection Organization (USMPO), we value your trust and are committed to safeguarding your personal information. We have strict policies in place to ensure that your information is shared responsibly and only under the conditions described below:

a. With Your Explicit Consent:

We only share your information with third parties, such as moving companies or service providers, when you explicitly request or authorize us to do so. For instance, if you select a moving company to assist with your relocation, we may share your details to facilitate communication and service delivery.
Before sharing your information, we will ensure that you have full visibility and control over the process.

b. Internal Use Within USMPO:

Your information is accessed internally by authorized personnel to provide you with the best possible service. This includes matching you with verified movers, addressing your concerns, and improving our service offerings.

c. Service Providers and Partners:

We may share your information with trusted service providers who perform essential functions on our behalf, such as hosting, data analysis, email communication, and customer support. These providers are bound by confidentiality agreements and are authorized to use your information solely for the purposes of delivering services to you.

d. Legal and Regulatory Compliance:

Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Fraud Prevention: If necessary, we may share information to detect, investigate, and prevent fraudulent activities, security breaches, or other illegal activities.
Protecting Rights: We reserve the right to share information if we believe it is necessary to protect the rights, property, or safety of USMPO, our users, or the public.

e. Aggregated and Anonymized Data:

We may share aggregated or anonymized data (data that does not identify you personally) with third parties for research, analytics, or marketing purposes. For example, we might report on trends in moving industry practices without revealing individual user details.

f. During Business Transactions:

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. In such cases, we will notify you of any changes to this Privacy Policy and provide you with options regarding your information.

g. Information We Do Not Share:

No Selling of Personal Information: We do not sell, rent, or trade your personal information to third parties for marketing or promotional purposes.
No Unsolicited Sharing: Your information is only shared under the circumstances outlined in this policy and only when necessary to fulfill your requests.

h. Third-Party Access Limitations:

When your information is shared with a third party (e.g., a moving company you’ve selected), they are required to use your data solely for the intended purpose and in compliance with applicable data protection laws.
We ensure that our partners adhere to strict confidentiality standards and protect your information as diligently as we do.

i. Opting Out of Information Sharing:

You have the right to opt out of certain types of information sharing, such as marketing communications or third-party referrals. To exercise this right, please contact us at support@usmpo.org.

Rest assured, any sharing of your personal information is done with utmost care, transparency, and respect for your privacy preferences.

4. Data Security

At the US Moving Protection Organization (USMPO), we take the security of your personal information seriously. We implement comprehensive measures to protect your data from unauthorized access, misuse, disclosure, or alteration. Our commitment to data security includes the following practices:

a. Industry-Standard Security Measures:

Encryption: All sensitive information you provide to us is encrypted both in transit and at rest using industry-standard protocols such as SSL (Secure Sockets Layer) and AES (Advanced Encryption Standard).
Secure Servers: Our servers are hosted in secure facilities with robust physical and digital protections in place to safeguard your data.

b. Access Control:

Role-Based Access: Access to your information is restricted to authorized personnel who require it to perform their job functions. These individuals are bound by confidentiality agreements and are trained in best practices for data handling.
Multi-Factor Authentication (MFA): We employ multi-factor authentication for accessing sensitive systems, adding an extra layer of protection.

c. Regular Monitoring and Testing:

Continuous Monitoring: Our systems are continuously monitored for suspicious activity, unauthorized access, and potential vulnerabilities.
Penetration Testing: We conduct regular penetration tests and security audits to identify and address any weaknesses in our infrastructure.

d. Data Minimization and Retention:

Minimal Data Collection: We only collect the information necessary to provide our services, reducing the risk of exposure.
Retention Policies: Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations. Once no longer needed, your data is securely deleted or anonymized.

e. Protection Against Threats:

Firewalls and Intrusion Detection: Our systems are protected by firewalls and intrusion detection systems to block unauthorized attempts to access data.
Malware Protection: We employ advanced malware and antivirus solutions to safeguard against cyber threats.

f. Incident Response Plan:

Preparedness: In the unlikely event of a data breach, we have a robust incident response plan in place to mitigate damage and respond swiftly.
User Notification: If a breach affects your data, we will notify you promptly in compliance with applicable laws and regulations.

g. Third-Party Security Compliance:

Vendor Standards: When sharing information with third-party service providers (e.g., hosting or email services), we ensure they meet stringent security standards and adhere to data protection regulations.
Confidentiality Agreements: Our partners and service providers are contractually obligated to maintain the confidentiality and security of your data.

h. Secure Communication Channels:

Encrypted Communication: When you interact with us via our website or other platforms, your data is transmitted securely using HTTPS (Hypertext Transfer Protocol Secure).
Secure File Transfers: Any files or documents shared with us are handled through encrypted channels to prevent unauthorized access.

i. User Responsibility:

Account Security: Users are encouraged to create strong, unique passwords and to keep login credentials confidential.
Phishing Awareness: We advise users to be vigilant against phishing scams and to verify the authenticity of communications claiming to be from USMPO.

j. Compliance with Data Protection Laws:

We adhere to all applicable data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure your information is handled responsibly.

5. Your Privacy Choices

You have the right to opt-out of receiving marketing communications from us.
You can manage your cookie preferences through your browser settings.

6. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@usmpo.org.