U.S. Moving Protection Organization (USMPO) is an independent online marketplace that connects consumers with verified moving carriers. USMPO was originally created as a consumer resource to protect against moving scams, rogue movers, and deceptive business practices, promoting transparency and accountability in the moving industry.
Our team provides consumers with guidance, tools, and educational resources to navigate the moving process. However, USMPO does not arrange, negotiate, or book moving services, nor do we act as a broker or carrier. We do not collect or distribute payments on behalf of movers. All transactions, agreements, and payments are made directly between the consumer and their chosen carrier.
Relocation Support Agent Disclaimer
Our Relocation Support Agents provide consumers with guidance, tools, and educational resources to help them navigate the moving process. They do not arrange, negotiate, or book moving services, nor do they provide pricing, take inventories, or handle payments.
U.S. Moving Protection Organization (USMPO) is not a broker, carrier, or moving company. All transactions, agreements, and payments are made directly between the consumer and their chosen moving carrier.
What Defines a Broker? (According to FMCSA)
Under 49 CFR § 371.2(a), a broker is:
“A person who, for compensation, arranges, or offers to arrange, the transportation of property by an authorized motor carrier.”
Key Differences Between a Broker and a Marketplace Like USMPO
| Activity | Broker | Marketplace (USMPO) |
| Arranges, negotiates, or books moves | ✅ Yes | ❌ No |
| Collects payments on behalf of movers | ✅ Yes | ❌ No |
| Determines pricing or provides estimates | ✅ Yes | ❌ No |
| Takes customer inventory | ✅ Yes | ❌ No |
| Connects consumers with carriers | ✅ Yes | ✅ Yes (But does not book) |
| Provides consumer education/resources | ❌ No | ✅ Yes |
Since USMPO does not arrange or book moves, determine pricing, or handle payments, it does not fit the FMCSA definition of a broker.
Terms of Service
U.S. Moving Protection Organization (USMPO) – Terms of Service
Effective Date: [February 1, 2025 ]
1. Introduction
Welcome to the U.S. Moving Protection Organization (“USMPO,” “we,” “our,” or “us”). We provide an online marketplace where consumers can connect with verified moving carriers for long-distance moves. By using our website and services, you agree to comply with these Terms of Service (“TOS”).
2. Nature of Our Services
USMPO is an independent online marketplace that connects consumers with verified moving carriers. We provide resources, tools, and support to help consumers make informed decisions about their move.
What We Do:
- Maintain a directory of verified moving carriers.
- Provide educational materials and tools to help consumers navigate the moving process.
- Offer relocation support agents who assist with general guidance (not move coordination).
- Facilitate customer reviews and feedback to promote transparency in the industry.
What We Do NOT Do:
- We do NOT arrange, negotiate, or book moving services.
- We do NOT determine pricing or take customer inventories.
- We do NOT collect or distribute payments on behalf of carriers.
- We do NOT act as a moving broker, carrier, or transportation provider.
- We do NOT assume liability for the services provided by any moving carrier.
3. Marketplace Disclaimer
USMPO is not a broker and does not arrange, negotiate, or facilitate moving contracts between consumers and carriers. All transactions, agreements, and payments are handled directly between the consumer and their selected moving carrier.
By using USMPO, you acknowledge that:
- You are responsible for vetting and selecting a moving carrier.
- USMPO does not guarantee the quality, safety, or pricing of any moving service.
- Any disputes, damages, or service failures must be resolved directly with the moving carrier.
4. User Responsibilities
Consumers using our marketplace agree to:
- Provide accurate and truthful information about their move.
- Review and agree to the terms and conditions set by their chosen carrier.
- Conduct due diligence before hiring a moving company.
Carriers using our marketplace agree to:
- Maintain compliance with all FMCSA regulations.
- Provide honest and transparent pricing.
- Deliver services in accordance with their own terms and conditions.
5. Payments and Fees
USMPO may charge membership fees, premium listing fees, or advertising fees to moving carriers who wish to be featured in our network. These fees are for marketing and directory placement purposes only and do not involve move coordination. We do not charge consumers a booking or coordination fee.
6. Limitation of Liability
USMPO provides its marketplace and resources “as is” without warranties or guarantees of any kind. While our primary effort is to protect consumers, hold carriers accountable, and enhance the safety of moving, we are not responsible for any financial loss, damage, or dispute arising from services provided by carriers in our network.
To the maximum extent permitted by law, USMPO disclaims any liability for:
- Lost or damaged belongings due to a carrier’s service.
- Misrepresentations or fraudulent behavior by a carrier.
- Delays, cancellations, or service failures from a third-party provider.
7. Relocation Support Agent Disclaimer
Our Relocation Support Agents assist consumers by providing general guidance, tools, and educational resources. They do NOT coordinate, arrange, or book moves, nor do they provide quotes, take inventories, or handle payments.
8. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Updates will be posted on our website, and continued use of our platform constitutes acceptance of any revised terms.
9. Governing Law
These terms shall be governed by the laws of the United States, and any disputes shall be resolved in accordance with applicable federal and state regulations.
10. Contact Information
For questions regarding these Terms of Service, you can contact us at:
Email: admin@usmpo.org
Website: USMPO.org