U.S. Moving Protection Organization (USMPO) is an independent online marketplace that connects consumers with verified moving carriers. USMPO was originally created as a consumer resource to protect against moving scams, rogue movers, and deceptive business practices, promoting transparency and accountability in the moving industry.
Our team provides consumers with guidance, tools, and educational resources to navigate the moving process. However, USMPO does not arrange, negotiate, or book moving services, nor do we act as a broker or carrier. We do not collect or distribute payments on behalf of movers. All transactions, agreements, and payments are made directly between the consumer and their chosen carrier.
Relocation Support Agent Disclaimer
Our Relocation Support Agents provide consumers with guidance, tools, and educational resources to help them navigate the moving process. They do not arrange, negotiate, or book moving services, nor do they provide pricing, take inventories, or handle payments.
U.S. Moving Protection Organization (USMPO) is not a broker, carrier, or moving company. All transactions, agreements, and payments are made directly between the consumer and their chosen moving carrier.
What Defines a Broker? (According to FMCSA)
Under 49 CFR § 371.2(a), a broker is:
“A person who, for compensation, arranges, or offers to arrange, the transportation of property by an authorized motor carrier.”
Key Differences Between a Broker and a Marketplace Like USMPO
| Activity | Broker | Marketplace (USMPO) |
|---|---|---|
| Arranges, negotiates, or books moves | Yes | No |
| Collects payments on behalf of movers | Yes | No |
| Determines pricing or provides estimates | Yes | No |
| Takes customer inventory | Yes | No |
| Connects consumers with carriers | Yes | Yes (But does not book) |
| Provides consumer education/resources | No | Yes |
Since USMPO does not arrange or book moves, determine pricing, or handle payments, it does not fit the FMCSA definition of a broker.
1. Introduction
Effective Date: February 1, 2025
Welcome to the U.S. Moving Protection Organization (“USMPO,” “we,” “our,” or “us”). We provide an online marketplace where consumers can connect with verified moving carriers for long-distance moves. By using our website and services, you agree to comply with these Terms of Service (“TOS”).
2. Nature of Our Services
USMPO is an independent online marketplace that connects consumers with verified moving carriers. We provide resources, tools, and support to help consumers make informed decisions about their move.
What We Do:
- Maintain a directory of verified moving carriers
- Provide consumer education and safety resources
- Investigate and document consumer complaints
- Verify and audit carriers for safety and compliance
- Publish transportation data for public benefit
What We Do NOT Do:
- Arrange, negotiate, or book moving services
- Collect payments on behalf of movers
- Determine pricing or provide binding estimates
- Take customer inventories
- Guarantee carrier performance
3. User Responsibilities
- You are responsible for selecting your own moving carrier
- You should verify all information independently before making decisions
- Any agreements, bookings, or payments are between you and the carrier
- Report any fraudulent activity to USMPO and appropriate authorities
4. Limitation of Liability
USMPO is not liable for any damages, losses, or disputes arising from your use of our website or from any transactions between you and a moving carrier. Our services are provided “as is” without warranties of any kind.
5. Contact Information
Questions about these Terms?
Email: support@usmpo.com
USMPO, 1235 Pennsylvania Ave, #5023, Washington, DC 20003