USMPOUnited States Moving Protection(USMPO) is a 501(c)(3) non-profit organization, created as a preventative resource to protect consumers against moving scams, independent from the DOT/FMCSA

Customer Spotlights

Real stories from consumers about their moving experiences, complaints, and resolutions.

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Customer Experience: Bait and Switch Pricing; Still Holding Item Hostage

Home Complaints Bait and Switch Pricing; Still Holding Item Hostage Complaint Customer Experience: Bait and Switch Prici...

USMPO Editorial·January 27, 2026

Customer Experience: Bait and Switch Pricing; Still Holding Item Hostage

Home Complaints Bait and Switch Pricing; Still Holding Item Hostage Complaint Customer Experience: Bait and Switch Prici...

USMPO Editorial·January 27, 2026

Customer Experience: Paramount Van Lines refund

Home Complaints Paramount Van Lines refund Complaint Customer Experience: Paramount Van Lines refund Full Service Unknow...

USMPO Editorial·January 26, 2026

Customer Experience: Paramount Van Lines refund

Home Complaints Paramount Van Lines refund Complaint Customer Experience: Paramount Van Lines refund Full Service Unknow...

USMPO Editorial·January 26, 2026

Customer Experience: Moving Company Refused Delivery and Demanded Additional Fees

Home Complaints Moving Company Refused Delivery and Demanded Additional Fees Complaint Customer Experience: Moving Compa...

USMPO Editorial·January 22, 2026

Customer Experience: Moving Company Refused Delivery and Demanded Additional Fees

Home Complaints Moving Company Refused Delivery and Demanded Additional Fees Complaint Customer Experience: Moving Compa...

USMPO Editorial·January 22, 2026

Customer Experience: Lost / Stolen Items. Avoided Me

Home Complaints Lost / Stolen Items. Avoided Me Complaint Customer Experience: Lost / Stolen Items. Avoided Me Self Serv...

USMPO Editorial·January 3, 2026

Customer Experience: Keystone Movers will not pay damage claim per contract and they under estimated move cost

Home Complaints Keystone Movers will not pay damage claim per contract and they under estimated move cost Complaint Cust...

USMPO Editorial·January 3, 2026

Customer Experience: Damages in move

Home Complaints Damages in move Complaint Customer Experience: Damages in move Complaint Summary Complaint type:Damaged ...

USMPO Editorial·January 3, 2026

Customer Experience: Unethical and false business prectices

Home Complaints Unethical and false business prectices Complaint Customer Experience: Unethical and false business prect...

USMPO Editorial·January 3, 2026

Customer Experience: Bait and Switch, along with property destruction

Home Complaints Bait and Switch, along with property destruction Complaint Customer Experience: Bait and Switch, along w...

USMPO Editorial·January 3, 2026

Customer Experience: Never received household goods

Home Complaints Never received household goods Complaint Customer Experience: Never received household goods Complaint S...

USMPO Editorial·January 3, 2026

Customer Experience: Deposit not returned after cancellation within company policy time frame.

Home Complaints Deposit not returned after cancellation within company policy time frame. Complaint Customer Experience:...

USMPO Editorial·January 3, 2026

Customer Experience: Only delivered half

Home Complaints Moving Solutions – DCZ Logistics, Inc. Only delivered half Complaint Customer Experience: Only del...

USMPO Editorial·January 3, 2026

Customer Experience: Broker Scam

Home Complaints Moving Solutions – DCZ Logistics, Inc. Broker Scam Complaint Customer Experience: Broker Scam Comp...

USMPO Editorial·January 3, 2026

Customer Experience: Scammed – No Refund Given

Home Complaints Titan Van Lines LLC Scammed – No Refund Given Complaint Customer Experience: Scammed – No Re...

USMPO Editorial·January 3, 2026

Customer Experience: Predatory “Hostage Load” & Harassment of Disabled Customer (Job #C4815514)

Home Complaints Titan Van Lines LLC Predatory "Hostage Load" & Harassment of Disabled Customer (Job #C4815...

USMPO Editorial·January 3, 2026

Customer Experience: Scammers – No refund given

Home Complaints PRICING VAN LINES Scammers – No refund given Complaint Customer Experience: Scammers – No re...

USMPO Editorial·January 3, 2026

Customer Experience: Scammed – No Refund Given

Home Complaints PRICING VAN LINES Scammed – No Refund Given Complaint Customer Experience: Scammed – No Refu...

USMPO Editorial·January 3, 2026

Customer Experience: Scammers – No refund given

Complaint Customer Experience: Scammers – No refund given Complaint Summary Complaint type:Other Moving Company:To...

USMPO Editorial·January 1, 2026

Customer Experience: Scammers – No refund given

Complaint Customer Experience: Scammers – No refund given Complaint Summary Complaint type:Other Moving Company:To...

USMPO Editorial·January 1, 2026

Customer Experience: Scammers – No refund given

Complaint Customer Experience: Scammers – No refund given Complaint Summary Complaint type:Other Moving Company:To...

USMPO Editorial·December 31, 2025

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