4315 50th Street NW
Suite 100
Washington, DC 20016
Code of Ethics
The U.S. Moving Protection Organization, recognizing that companies engaged in the direct selling of household goods moving services assume certain responsibilities toward customers. Arising out of the personal-contact method of distribution of their services, the USMPO sets forth the ethical principles and practices to which member companies of the organization will continue to adhere in the conduct of their business.
As member carriers of the U.S. Moving Protection Organization’s verified network, we stand united in our mission to protect shippers from deceptive business practices and unfair methods of competition.
We stand together to eliminate fraud, deceit, misrepresentation, and unethical practices within the HHG moving industry and engage in formal disciplinary reviews of all members involved in such practices.
Member companies shall provide adequate training to enable salespeople to operate ethically, adhering to the code of conduct set forth:
1. No member company of the U.S. Moving Protection Organization or independent salesperson for a member company shall engage in any deceptive, false, unethical, or unlawful consumer or recruiting practice. Member companies shall ensure that no statements, promises, or testimonials are made that are likely to mislead consumers or prospective independent salespeople.
2. Member companies and their independent salespeople must comply with all requirements of federal law, and the rules and regulations governed by the Department of Transportation and Federal Motor Carrier Administration. Compliance with all pertinent laws by member companies and their independent salespeople is a condition of acceptance by and continuing membership in the USMPO.
3. Independent salespeople shall not abuse the trust of individual consumers, or exploit a consumer’s age, illness, handicap, lack of understanding or unfamiliarity with a language or industry knowledge.
4. Independent salespeople shall offer consumers accurate information regarding: price, accessorial services, logistics; and terms of payment; including return policies; terms of guarantee; after-sales service; and delivery dates. Independent salespeople shall give understandable and accurate answers to questions from consumers.
5. The offer of products or services for sale by member companies of the organization shall be accurate and truthful as to price, grade, quality, make, value, performance, quantity, currency, and availability. A consumer’s order for products and services shall be fulfilled on time.
6. Member companies shall establish, publicize, and implement complaint handling procedures to ensure prompt resolution of all complaints. In the event any consumer shall complain that the salesperson or representative offering for sale the products or services of a member company has engaged in any improper course of conduct pertaining to the sales presentation of its goods or services, the member company shall promptly investigate the complaint and shall take such steps as it may find appropriate and necessary under the circumstances to cause the redress of any wrongs which its investigation discloses to have been committed.
