USMPO Headquarters
4315 50th Street NW
Suite 100
Washington, DC 20016

Email: support@usmpo.org

If you are deaf, hard of hearing, or have a speech disability, please dial 7 to access telecommunications relay services.
What if there are problems?
When your move is complete, it’s important to take inventory to ensure all your belongings are where they should be. If you realize there is a problem, the USMPO is here to help. Take the following actions to ensure you stay protected and get everything you’re entitled to.
Refer to your mover’s dispute settlement program
Before moving your household goods, an interstate household goods carrier (mover) must provide you with information regarding their dispute settlement program. Movers must offer a neutral dispute settlement program as a means of settling disputes that may arise concerning loss or damage of your household goods.
File a claim for lost or damaged goods
If your goods are damaged or missing at delivery, request a company claim form from the mover. Complete the claim form to the best of your ability. The mover will tell you where to mail the completed form. You must file a written claim with the mover within 9 months of delivery. Your claim must be in writing but does not have to be submitted on a mover’s claim form. It is suggested that you send the claims information to the mover by certified mail.
If you are not satisfied with the settlement offer made by the mover, you have the option of submitting a loss and damage claim with the mover’s dispute settlement program or to seek other legal remedies.
File a Complaint
USMPO does not have the authority to resolve claims against a moving company. However, you may file a complaint against a mover by using our online complaint tool or calling 1-888-DOT-SAFT (1-888-368-7238) between the hours of 8:00 am and 8:00 pm Monday through Friday Eastern Time. Your complaint may trigger a Federal enforcement investigation against the mover.
Our e-mail address when we reply to you will show as “USMPO Customer Service”. To ensure timely and effective e-mail delivery, please check your spam folders and settings to allow e-mails from this address.
Quick Answers
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