How Do I File a Complaint Against a Moving Company in California?

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How Do I File a Complaint Against a Moving Company in California?

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Relocating can be both exciting and nerve-wracking. Hiring a moving company means trusting that they will handle your belongings with care and professionalism; unfortunately, not all do. If you find yourself dealing with an untrustworthy moving company in California, however, you have every right to file a formal complaint against them; here’s an easy step-by-step guide on how you can file one yourself.

Why File a Complaint?

Before beginning the complaint filing process, it’s essential to understand why filing one is necessary. Filing complaints not only holds companies accountable for their actions; it also helps prevent other consumers from experiencing similar issues. By reporting your experience publicly, you contribute towards creating a safer and more transparent moving industry.

Steps for Filing a Complaint

Before filing a complaint, gather all relevant paperwork related to your move such as contracts, invoices, correspondence and photographs of damaged items. Having this evidence ready can support your claim more easily.

    1. Contact the Moving Company: Start by directly reaching out to the moving company to express your concerns and attempt to find a resolution for the problem. Be sure to document all communications for future reference.
    2. Research Regulatory Bodies: California has stringent regulations regarding moving companies. The California Public Utilities Commission (CPUC) oversees licensing and regulation for moving services within its borders; visit its website for guidance on filing complaints as well as specific requirements you need to meet.
    3. File a Complaint with the CPUC: If your dispute with a moving company cannot be resolved directly, filing an official complaint can help. You can file it either online through their website or through mail; be as detailed as possible when providing dates, names and a description of what the problem entails.
    4. Contact USMPO: USMPO is committed to helping consumers find legitimate and reputable moving companies. If you experience any negative experiences with an agent listed in our directory, please let us know immediately; we take complaints seriously and will conduct an investigation of all reported concerns to maintain integrity within our listings.

Tips for Filing an Effective Complaint

    1. Stay Specific: Giving as many details about your complaint will make it easier for regulatory bodies to investigate it. Include dates, times, names and any other relevant data.
    2. Stay Calm and Professional: Although it can be tempting to become upset over an issue, being professional will help ensure your complaint will be taken seriously by management.
    3. Follow Up: Keep an eye on any follow up communications and be persistent in pursuing resolution. Don’t be intimidated to contact either the CPUC or USMPO directly if no reply has come back within an acceptable amount of time.


Engaging with an unreliable moving company can be daunting, but you don’t need to face it alone. By following these steps and tapping resources like the CPUC and USMPO, you can take swift action against unfair practices that threaten yourself and others from becoming victimized by unscrupulous movers. Your voice matters and submitting a complaint is key in creating an open and trustworthy industry here in California.

If you feel you have been a victim of fraud by a moving company, moving broker or auto transporter, you can file a complaint with the USMPO by sending us a message. Your complaint may trigger a Federal enforcement investigation against the mover.

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