4315 50th Street NW
Suite 100
Washington, DC 20016
How we Audit, Verify, Rate Movers
- Audited and Interviewed by USMPO agents
- Have been in the moving business for at least 2 years
- Hold a Certificate of Insurance (COI)
- Authenticated with the department of transportation or local state government
- Are held accountable and removed by us if they violate any of our community standards
The Rating Process
Providing accurate pricing is not only good business practice, its a legal requirement. A recent USMPO survey revealed that the number one reason for moving discrepancies was due to pricing increases on moving day, compared to an estimated quote by a company sales representative. Our pricing accuracy audit evaluates and compares 10 random quotes of a moving company and compares it with the final bill at delivery. Our rating does not factor in price increases due to a customer’s underestimating of an itemized inventory or the addition of extra furniture outside the signed agreement.
Timely communication helps alleviate customer concerns. Being responsive ensures that customers receive updates on their move, which can include schedules, changes, or any other relevant information. When customers have questions or issues, a prompt response shows that the company cares about their concerns. This can lead to higher satisfaction levels and positive USMPO rating.
Reliable movers prioritize punctuality, ensuring that they arrive at the scheduled time for packing, loading, and delivery. These companies consistently take great care in packing, loading, and transporting items to ensure that they arrive at their destination without damage. Customers often have specific timelines for their move, such as needing their belongings by a certain date. Failing to meet these expectations can lead to dissatisfaction and lower ratings. Timely delivery is a sign of professionalism and reliability. It demonstrates that the moving company is organized and can be trusted to deliver on its promises.
Integrity, ethics, and professionalism are critical for the rating of a moving company. Ethical behavior includes being transparent about pricing, services, and policies. Transparent communication builds trust and can lead to higher ratings from the USMPO. Operating ethically and professionally helps a moving company avoid legal issues and compliance violations. This protects both the company and its customers. Ethical and professional behavior extends to how a moving company treats its employees. A company that values its employees is likely to have higher employee morale and better performance, which can positively impact customer service and USMPO ratings.
Issues can arise during a move, such as damaged items or scheduling conflicts. Being responsive allows the company to address these problems quickly, minimizing any negative impact on the customer experience. Effective problem resolution can turn a negative experience into a positive one for the customer. When a moving company resolves issues promptly and satisfactorily, it demonstrates a commitment to customer satisfaction.
