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Understanding payment between shipper and carrier, and the USMPO’s role in disbursement of funds.
The USMPO provides a secure and reliable way to ensure that the shipper is protected from scams, fraud, and unethical sales tactics throughout the moving process. Shipper pays the carrier through the USMPO, the USMPO distributes funds to carrier. Quality control survey data is fed back to the carrier to improve their process customer service. The disbursement of funds are outlined below:
Payment milestones are set forth between the USMPO and the carrier to protect the shipper of household goods, and hold carriers accountable for following the best practices outlined by the USMPO carrier certification.
Breakdown of Disbursement of funds between Shipper, USMPO, and Carrier.
4. Once the agreement between shipper and carrier is confirmed, the shipper releases funds to the USMPO for disbursement to carrier.
What is the USMPO?
A trade organization that serves and protects consumers transporting household goods across state lines. Their efforts are carried out by connecting shippers with a certified network of household good carriers, more commonly referred to as long distance moving companies.
What is the purpose of the USMPO?
To develop a universal moving process that optimizes route efficiency, eliminates fraudulent moving companies, and protects consumers engaged in the interstate shipping of household goods.
Is the USMPO a government organization?
USMPO is an independent trade organization created in response to the FMCSA’s request in improving cmv safety, identifying fraudulent moving companies and improving record keeping. Its purpose is to serve, protect, and educate consumers in the moving industry. The USMPO is a sovereign entity, separate from the DOT, FMCSA, and US Government.
Is the USMPO responsible for my move?
We have created a list of verified movers and created company profiles that can assist shippers in making a safe and informed decision. The USMPO is not responsible for your mover of choice. Our role is to audit, investigate, and verify moving companies.
Is the USMPO a moving company?
The USMPO is not a moving company. The USMPO is neither a carrier nor broker of household goods. The United States Moving Protection Organization (USMPO) is a trade organization that serves and protects consumers transporting household goods across state lines. Their efforts are carried out by auditing movers and gathering feedback.
How can I contact the USMPO?
You can contact the USMPO by simply filling out the form to the left, or emailing us at support@usmpo.org. For an expedited response, use the chat widget on the bottom right to connect with an available representative.
How can the USMPO protect my move?
The USMPO is on standby to answer any questions in regards to your interstate move. We have developed a verified database of movers with company profiles to give you confidence when selecting a mover. It is not advised to submit your information to multiple websites, as this may put you at risk for a high volume of solicitations. Browse through our site to find tools and resources to assist you in making an informed decision.
Where is the USMPO located?
The U.S. Moving Protection Organization is headquartered in Washington, DC, with remote agents serving 48 states throughout the country.
